Retail Supervisor | prAna Boulder

Overview of the Position

The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. In addition to focusing on sales and service, the Retail Supervisor oversees daily store operations, including product management, merchandising, education, back-of-house functions, and marketing execution. They open and close the store on assigned shifts, provide clear direction to the team, and support a high standard of store operations.

When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team. They lead by example, offer constructive feedback, and maintain a positive and inclusive workplace.

Essential Functions and Responsibilities

• Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna's service standards.

• Lead sales floor operations, directing team members to best serve guests and maximize sales.

• Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager.

• Set a motivating tone by leading through example with a customer-obsessed mindset.

• Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution.

• Handle customer and staff concerns professionally, ensuring a respectful resolution.

• Proactively address operational challenges, making informed decisions while following prAna guidelines.

• Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion.

• Follow all safety and security guidelines while on shift.

• Welcome prAna guests warmly and provide an engaging, educational shopping experience.

• Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales.

• Handle special orders, exchanges, returns, and in-store purchases from prAna.com..

• Accurately and efficiently process sales transactions using the prAna POS system.

• Develop expertise in prAna's product line through training and enthusiastically educate customers about our apparel and accessories.

• Support inventory cycle counts, order processing, and stockroom organization.

• Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows, sweeping floors, and dusting surfaces.

• Follow inventory control and loss prevention policies.

• Assist with merchandising, floor resets, and visual directives to enhance the customer experience.

• Follow safety and security protocols at all times.

• Share ideas and input for store and region-specific events that amplify prAna's voice in the outdoor world.

Education, Experience, and Time Requirements

• Some management experience required.

• Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus.

• Passion for outdoor activities, especially those that reflect the prAna brand's focus on an active California lifestyle-such as hiking, climbing and yoga-while embracing all forms of outdoor adventure.

• High school diploma or equivalent required.

• Must be at least 18 years old.

• Flexible availability to adapt to changing business needs and schedules.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to ensure qualified individuals with disabilities perform essential job functions.

• Occasionally requires the ability to remain stationary.

• Constantly requires ability to move about the store, communicate with others (customers / co-workers) to exchange information.

• Frequently requires ability to lift/move items weighing up to 40lbs.

• Detailed physical requirements document on file.

What's In It For You

• Life/Work balance - We prioritize flexibility in work schedules because we believe that balance is essential.

• Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.

• Store credit for purchasing product.

• Medical, dental, and vision coverage available.

• Participation in 401(K) program.

• Eligibility to participate in the prAna Retail Quarterly Bonus Plan.