Sales Solution Engineer - Healthcare Payer

Job Description

The Sales Solution Engineer - Healthcare Payer is an experienced Sales Solution Engineer focused on Healthcare Payers to partner with our sales organization and support complex enterprise opportunities with health plans. This role serves as the technical and industry subject matter expert throughout the sales cycle, translating payer business challenges into differentiated solution value and securing the technical win.

The ideal candidate brings payer-domain knowledge (claims, prior auth, utilization management, enrollment, appeals, compliance), strong technical acumen, and the ability to communicate clearly with both business and IT stakeholders.

Responsibilities

• Act as the technical lead for multiple complex customer engagements applying expertise in the solution and/or vertical
• Consult with the customer; identify technical needs establish requirements and formulate solution strategy
• Create a demonstration of the innovative solution strategy applying expertise and best practice knowledge
• Present demonstration of proposed solution to key customer stakeholders for validation and buy-in
• Coordinate meeting with global services to transition key information; remain actively involved in process to ensure seamless transfer of customer
• Develop standards for internal documentation to ensure consistency and adherence to process
• Provide technical responses for request for proposals (RFPs)
• Operate as an innovative thought leader among the team; contribute significantly to the overall growth and quality of the department
• Operate as a recognized expert in ECM vertical markets and/or the technical intricacies of solutions; serve as a liaison to other departments within the company when expertise can be leveraged
• Present at trade shows conferences and events
• Operate as a trusted advisor to potential customers; develop and maintain strategic working relationships OR Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends
• Mentor coach train and provide feedback to other team members; provide feedback to leadership on X abilities of team
• Partner with development and advocate for solution enhancements

Minimum Qualifications

• Bachelor's degree or equivalent experience
• Experience as a Sales Solution Engineer
• Expertise in technical sales and relevant industry or technology
• Significant experience with Enterprise Content Management (ECM)
• Significant experience with software implementation methodologies
• Excellent collaboration skills applied successfully within team as well as with other areas
• Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience
• Able to thrive in a fast paced deadline driven environment
• Self-directed with the ability to manage projects to completion
• Demonstrated ability to develop and use engaging informative and compelling presentation methodologies
• Demonstrated ability to establish rapport and gain the trust of others; effective at gaining consensus
• Knowledge of Enterprise Content Management (ECM)
• Knowledge of general software implementation methodologies
• Driven to learn and stay current professionally
• Up to 60% travel time required

• Act as the technical lead for multiple, complex customer engagements, applying expertise in the solution and/or vertical
• Consult with the customer; identify technical needs, establish requirements and formulate solution strategy
• Create a demonstration of the innovative solution strategy, applying expertise and best practice knowledge
• Present demonstration of proposed solution to key customer stakeholders for validation and buy-in
• Coordinate meeting with global services to transition key information; remain actively involved in process to ensure seamless transfer of customer
• Develop standards for internal documentation to ensure consistency and adherence to process
• Provide technical responses for request for proposals (RFPs)
• Operate as an innovative thought leader among the team; contribute significantly to the overall growth and quality of the department
• Operate as a recognized expert in ECM, vertical markets and/or the technical intricacies of solutions; serve as a liaison to other departments within the company when expertise can be leveraged
• Present at trade shows, conferences and events
• Partner with development and advocate for solution enhancements
• Mentor, coach and train other team members

• Bachelor's degree in related field, such as Management Information Systems or Computer Science
• Expertise in technical sales and relevant industry or technology
• Significant experience with Enterprise Content Management (ECM)
• Significant experience with software implementation methodologies
• Able to thrive in a fast paced, deadline driven environment
• Self-directed with the ability to manage projects to completion
• Excellent collaboration skills, applied successfully within team as well as with other areas
• Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Demonstrated ability to establish rapport and gain the trust of others; effective at gaining consensus
• Driven to learn and stay current professionally
• Experience providing guidance and support to developing team members
• Up to 60% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job