TENNESSSE STATE PARK LEAD SERVER - 03242026-76230

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, MARSHALL COUNTY

Qualifications

Education and Experience: Experience equivalent to one year of experience of food service work.

Necessary Special Qualifications:
Applicants for this class must within 90 days of their hire date obtain:

1. TIPS or ServSafe and Alcohol

2. ServSafe Food Safety

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

This position is responsible for leading the daily shifts in the restaurant and serving food and beverages to multiple tables and service requests in the lounge and restaurant.

Responsibilities

• Coach and train new or existing servers in restaurant service standards and catering events.
• Assist with stocking and setting up restaurant and catering tables before each shift or function.
• Ensure guest satisfaction by placing food and beverage orders in a timely manner.
• Assist with pre-shift meetings to discuss shift objectives and nightly food and drink specials.
• Suggest wine pairings to guests to complement their food selections.
• Be familiar with locally sourced beverage offerings and can distinguish the unique nature of each product to guests.
• Work with point-of-sale systems and accurately handle cash and credit card transactions.
• Maintain a clean, organized restaurant and side stands that exceed the Department of Health expectations.

Competencies (KSA's)

Competencies:
1. Customer Focus
2. Plans and Aligns
3. Directs Work
4. Instills Trust
5. Communicates Effectively

Knowledges:
1. Customer and Personal Service
2. Clerical
3. Food Production

Skills:
1. Active Learning and Listening
2. Instructing
3. Coordination
4. Mathematics
5. Speaking

Abilities:
1. Auditory Attention
2. Prolonged Stamina
3. Limb and/or Full Body Flexibility
4. Multilimb Coordination
5. Reaction Time

Tools & Equipment

1. Computer/ Point of Sale System/ Printer
2. Telephone
3. Small kitchen appliances
4. Bar tools and equipment