Front Desk Coordinator

C3 AI is seeking a Front Desk Coordinator to serve as the face of our headquarters, ensuring employees, visitors, and vendors experience a professional and seamlessly run workplace every day. This role is onsite five days a week at our Redwood City office, 8:30 AM - 5:30 PM.

Responsibilities:

• Welcome visitors and ensure guests are signed in, comfortable, and connected with their host
• Provide professional, timely, courteous, and accurate service to employees and customers
• Work with the Facilities team to provide a clean, safe, and productive office environment for all employees; support supplies, conference room reservations, service calls, shipping and receiving, on-site events, and ad-hoc needs of our satellite office locations
• Submit and monitor tickets for facilities-related issues with day porter staff and building engineers
• Serve as point of contact for onsite vendors and technicians, and coordinate with the onsite building engineering team
• Serve as a resource to employees for facilities questions and feedback via Jira ticketing system
• Oversee the Customer Experience Center: ensure a clean and welcoming environment at all times and support visitors and events in the space
• Support new hire onboarding processes, including day-one laptop and badge distribution, office navigation, and general questions
• Answer incoming phone calls promptly and professionally and route them to the appropriate parties at C3.ai
• Coordinate domestic and international shipping and receiving

Qualifications:

• Bachelor's degree required with 1-3 years of related experience
• Strong written and verbal communication skills and phone etiquette with a client focus
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office including Word, Excel, Outlook, and Teams
• Comfortable in a highly collaborative environment with the ability to work well with cross-functional teams
• Ability to prioritize, problem-solve, and manage time effectively with minimal supervision
• Positive and enthusiastic attitude with the ability to adapt to changing priorities
• Mature, polished, and professional presence; punctual, dependable, and reliable
• Ability to maintain confidentiality and interface with all levels of personnel

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.