Metro Parent Guide

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us!

The Metro Parent Guide supports families with children who are deaf and hard of hearing. You will provide emotional support and information in an unbiased fashion about the full array of choices, and refer resources to families with children who are deaf, deafblind or hard of hearing. You will connect parents to other parents and to local community resources. and participate in family support activities. Represent MN Hands & Voices in the community. You must be the parent of a child who is deaf or hard of hearing to qualify for this position.

• Must be the parent of a child who is deaf or hard of hearing.
• Prefer one year related work experience or post-secondary training.
• Must have transportation to in-person visits with clients, including their home, community events and meetings.
• Must have excellent customer relations and organizational skills.
• Able to communicate clearly and relate to economically and culturally diverse customers.
• Ability to empathize with customer while adhering to procedures, law, rules and regulations.
• Ability to think and make decisions under pressure.
• Able to work with multiple tasks at one time.
• Able to use basic office equipment, personal computer and software with skills in word processing and computerized record keeping.
• Must have excellent communication skills.
• Must be able to follow instructions.
• Work under minimal supervision.
• Must have familiarity with deaf, deafblind and/or hard of hearing experiences.
• Availability to work evenings and weekends to meet with parents and conduct activities when convenient for
• parents.
• Sign language and/or cued speech skills desirable.