Sales and Returns Order Analyst

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located inEnglewood Cliffs, NJ.

Sales & Returns Order Analyst

Top Skills:

1. Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
2. Ability to work independently and manage time effectively.
3. Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).

Summary:

We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ. The ideal candidate will have at least 2 years of experience in a related role and a bachelor's degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.

Responsibilities:

• Enter and update sales/return orders as needed.
• Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
• Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.
• Research and resolve sales/return order discrepancies.
• Process price adjustments via debit and credit memos as needed.
• Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
• Track and report valid compliance violations to mitigate future instances.
• Serve as a point of contact for customer inquiries related to orders and returns.
• Ensure a positive customer experience by resolving issues promptly and professionally.
• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals, and contract supplements.
• Set up project and work breakdown structures.
• Establish and document business processes.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.

Requirements:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in order management, returns processing, or a similar role.
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.

Preferred Skills:

• Experience in order management or a supply chain environment.
• Knowledge of inventory management systems.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, paid time off, and more!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.