Customer Service Rep

Responsibilities

Do you have what it takes to shape a better tomorrow?

We're Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference.

We're looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you'll have the chance to develop yourself and explore different opportunities within the Company.

Your responsibilities

• Represents the division as the primary point of contact for all business dealings of assigned accounts and works with the central functional areas of the division to provide premier customer service.
• Enters orders/releases for medium and some high complexity accounts and provide confirmations.
• Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
• Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs).
• Responsible for internal coordination of medium and some high complexity contract review activities.
  Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.

Who we are looking for

• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.
• Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
• Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.

What we offer

• Solid employer present on the market for over 100 years.
• Career growth and opportunities: we hire from within!
• Collaborative and empowered work environment where team spirit is at the center of our success.
• Company values that encourage trust, respect, collaboration and professional growth.
• Open environment: we are excited to hear your ideas!
• Attractive compensation packages designed to hire and retain the best talents in the industry.

If you don't find yourself in all points, apply anyway, because nobody is perfect and you can learn a lot with us!

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $62,050 to $96,700 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.