Customer Services Representative

• Job Title: Print Operator Specialist
• Position Type: Part -Time Regular
• Shift Timing: 12:30 pm to 5 pm
• Location: MERRILLVILLE, IN, 46410
• Pay Rate: $17.00 - $18.00 per hour (Bi-weekly wages)
• Special Skills Required: Customer service, data entry, printing work, and occasional lifting up to 50 lbs.

About the Role:

We are seeking a detail-oriented professional to maintain our onsite print center. This role involves the full lifecycle of print production-from digital file intake and high-speed printing on the Konica Minolta Accurio Print C4080 to complex finishing, binding, and client-facing consultation.

Essential Job Responsibilities:

• Execute high-volume print jobs on the KM C4080; manage paper stocks, toner, and basic troubleshooting.
• Expertly operate laminators, coil/comb binders, and industrial cutters. Ensure all sets are collated accurately according to job tickets.
• Conduct "first-piece" inspections and continuous spot checks to ensure color consistency and registration accuracy.
• Provide "white-glove" service to onsite clients. Translate technical print jargon into easy-to-understand options for users.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors and maintain an organized, hazard-free production floor.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 50 lbs. frequently.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience calibrating color profiles, managing paper catalogs (matching weights and finishes), and performing routine maintenance (replacing toner, waste containers, and clearing jams).
• Reviewing digital files for proper bleed, margins, and resolution before hitting "Print."
• Operating coil, comb, or thermal binding machines.
• Applying thermal or cold lamination without bubbles or silvering.
• Precisely collating multi-page sets and using industrial cutters/guillotines for clean edges.
• Advising clients on the best paper stocks (e.g., 80lb cover vs. 100lb gloss) or binding methods for their specific projects.
• Crafting professional emails for job quotes, status updates, and "proof approved" confirmations.
• Handling tight deadlines or print errors with grace and a solution-oriented mindset.
• Organizing the "Print Queue" to prioritize rush jobs while maintaining high-volume output.

The pay range for this position starts at $17.00/hrs to $18.00/hrs ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled