Director, High Reliability and Clinical Integration

Hourly Pay Range:

Position Highlights:

• Position: Director, High Reliability and Clinical Integration
• Location: Northwest Community Hospital 800 W. Central Rd., Arlington Heights, IL 60005
• Status: Full Time
• Hours: 8am-5pm; On call every six weeks
• Required Travel: Yes, to various other entities within the Endeavor Health system.

Brief Overview:

The Director, High Reliability and Clinical Integration is responsible for operationalizing the High Reliability Operating System across the continuum of care, ensuring that reliable, safe, and high-quality outcomes are the default. This role focuses on the structures, processes, and governance that enable learning, escalation, accountability, and consistent follow-through across acute care hospitals, outpatient settings, institutes, and service lines. The Director provides functional quality and high-reliability leadership for assigned hospitals and settings while enabling horizontal alignment and integration of learning.

Reporting to the Assistant Vice President Quality and Patient Safety, this role translates established enterprise priorities into day-to-day operations, embeds high-reliability behaviors into governance and key practices, and ensures peer review, risk, and performance data are consistently surfaced, learned from, and acted upon.

What will you do:

• Leads operationalization of the High Reliability Operating System (HROS) across the care continuum, embedding safety, quality, and reliability principles into daily operations.
• Sustains the High Reliability Operating Model, including structures, processes, and governance supporting reliable care delivery.
• Establishes accountability structures and implements standardized operating practices that support consistent and reliable clinical and operational outcomes.
• Ensures escalation, prioritization, and decision-making processes enable proactive risk identification and response to safety signals.
• Serves as the functional quality and high-reliability partner to assigned hospitals, outpatient settings, service lines, and Institutes.
• Partners with operational, clinical, and service line leaders to ensure consistent application of quality, safety, and reliability practices.
• Supports achievement of quality and patient safety outcomes through monitoring, performance review, and improvement execution.
• Integrates quality and safety priorities into operational planning to ensure alignment with system strategy and regulatory expectations.
• Leads systemwide learning and practice integration across institutes, service lines, employed and affiliated medical groups, and across care settings.
• Establishes system learning forums that accelerate the spread of insights and best practices across the organization.
• Converts safety signals, peer review insights, and performance variation into standardized high reliability practices and improvement actions.
• Integrates high-reliability behaviors into governance structures, including Daily Management Systems (DMS), MDI boards, and quality/safety committees.
• Provides leadership and oversight for Peer Review and Professional Practice Evaluation (PPE), ensuring OPPE and FPPE processes are equitable, consistent, and aligned with Just Culture principles.
• Partners with medical staff leadership and Risk Management to integrate peer review findings, safety events, complaints, and risk signals into a unified system learning and governance process.

What you will need:

• Required Minimum Education Level:
  • Master's degree in healthcare administration, Nursing, Public Health, or a related field. Clinical degree in relevant field.
    
• Minimum Licensure Requirements:
  • Clinical degree in a relevant field.
• Certification:
  • Certified Professional in Healthcare Quality (CPHQ) or Certified Professional In-Patient Safety (CPPS) or equivalent (preferred).
    
  • Expertise in quality improvement methodologies (Lean, Six Sigma, PDSA) and clinical process optimization.
  • Advanced practitioner in change management methodologies (e.g., Prosci ADKAR, Kotter's 8-Step Change Model) an implementation science, with a proven ability to lead complex change initiatives.
    
• Experience:
  • A minimum of 7 years of progressive leadership experience in performance improvement, safety and quality management.

• Skills:
  • In-depth understanding of clinical quality, patient safety, risk management, and regulatory compliance across the healthcare continuum.
  • Expertise in data analytics and performance monitoring tools (e.g., Vizient, RL Solutions, Culture of Safety Surveys).
  • Experience partnering with disciplines in developing dashboards, scorecards, and data visualizations to monitor trends and guide decision-making.
  • Ability to track, trend, and interpret safety metrics and implement corrective actions using data-driven insights.
  • Proven ability to collaborate with executive leaders (CNOs, CMOs, Presidents) and workgroups to align system and Entitypriorities.
  • Ability to foster cross-disciplinary teamwork to achieve quality outcomes.
  • Experience leading teams to ensure clinical excellence and accountability.
  • Ability to engage frontline staff through safety huddles, leadership walk-arounds, and shared learning initiatives.

Benefits (For full-time or part-time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.