Quality Assurance Specialist - Behavioral Health

Job Summary:

The Quality Assurance Specialist works in collaboration with the Behavioral Health Quality and Data Manager who is responsible for quality assurance, auditing, data reporting and entry, and administrative support within the Behavioral Health Division at Wisconsin Community Services (WCS). This work includes collecting and reporting data for program goals, objectives, and performance standards within the division, including CCS, UP, CLTS, and behavioral health programs.

Essential Duties and Responsibilities:

• Support quality assurance functions to ensure programs remain in full contract compliance.
• Provide clerical support to Youth and Adult Behavioral Health Programs at WCS.
• Perform data entry and quality assurance assistance for Unlimited Potential, monthly Medicaid checks and Functional Screens for Adult CCS, Medicaid checks for Hub and Spoke.
• Utilize Microsoft Suite programs (Lists, Forms, Excel, Outlook, etc.) and agency database (AWARDS) to enhance organization of quality assurance data.
• Assist in special project requests from the Behavioral Health Services Leadership Team assigned by Administrative Coordinator.
• Assist in training and onboarding for programs integrating and utilizing agency data system, as needed.
• Other duties as assigned.

Required Qualifications:

• Bachelor's degree is required
• Two years minimum of clerical or customer service experience.
• Knowledge of substance use, mental health, and life needs.
• Strong computer skills including Microsoft programs, spreadsheets, databases, etc.
• Ability to remain organized and support program organization.
• Ability to implement data collection systems, interpret data, and report data.
• Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, drug screen, and driver's license check.

Knowledge, Skills and Abilities:

• Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
• Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects.
• Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
• Program Specific Knowledge, Skills and Abilities - KSA's that would serve as a benefit to the role and agency.

PHYSICAL DEMANDS:

May require sitting at a desk and/or computer for two or more hours at a time. Requires computer work.

WORK ENVIRONMENT:

Work is performed in an office environment at both 27th Street and 37th Street locations. Must be comfortable being around and/or interacting with people with mental health, substance use, and life needs. Flexible work schedule is required to meet the needs of staff and the people being served. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.