Manager Store

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Job Summary

The NGA Convenience Store Manager is responsible for overseeing all aspects of store operations within a secure NGA facility. This includes store planning layout and fixtures, staff supervision, inventory management, compliance with NGA security protocols, and ensuring exceptional customer service for NGA personnel. The role requires strong leadership, organizational skills, and the ability to manage operations in a high-security environment.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Direct daily store operations, including opening/closing procedures, cash handling, and point-of-sale systems. Ensure compliance with NGA and AbilityOne Program requirements.

• Recruit, train, and supervise three (3) PTE store workers. Prepare weekly schedules based on PTE planning factors.

• Manage inventory control, ordering, and product display. Coordinate with NGA for fixtures and internet connectivity for POS systems.

• Maintain high standards of service and professionalism for NGA personnel.

• Maintain accurate records of sales, staffing, and operational performance. Ensure all staff meet NGA clearance requirements.

Additional Responsibilities

• Interface with customers on a regular basis to solve issues that arise.

• Assist in ensuring that all employees are trained in customer service.

• Accurately complete records and reports in a timely manner as required by operations, rehabilitation, and human resources departments as well as the contractor.

• Interface with contract personnel on all routine matters pertinent to contractual obligations.

• Interface with customers on a regular basis to solve issues that arise.

• Assist in implementing rehabilitation plans of assigned employees. Assist in writing employee counseling reports as needed. Coordinate with Rehabilitation Counselor to solve behavior/attendance issues.

• Participate in the employee evaluation process and other meetings pertaining to employee goals and objectives. Provide input as needed.

• Assist with the accountability of production standards and data collection.

• Adhere to all fire and safety, bomb threat and security protocol regulations within assigned area.

• Perform other related duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or equivalent required; associate or bachelor's degree preferred.

• Minimum 3 years of retail or convenience store management experience.

• Strong organizational and communication skills.

• Ability to work under pressure and manage multiple priorities.

• Ability to obtain and maintain a government HSPD-12 or Top Secret/SCI government security clearance with polygraph is required.

Knowledge, Skills, and Abilities

• A well organized and self-directed individual who is a team player.

• An intelligent and articulate individual who can relate to people at all levels of an organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to read and interpret Administration Manual and Corporate Policies.

• Ability to speak effectively before groups of customers or employees of the organization.

• Excellent customer service skills.

• Must be very organized and detail oriented.

• Requires computer knowledge and experience leading to proficiency in software packages for spreadsheet operations.

• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

• Ability to perform these operations using units of American money and weight measurement, volume and distance.

• Must be familiar with MS Office (Word, Excel and Access).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet and, in some instances, hearing protection must be worn in high noise areas. While most of the positions work primarily indoors in an office environment, depending on position and/or assignment, incumbents may be required to work outdoors and occasionally be exposed to inclement or hazardous conditions requiring moderate to heavy physical activities.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information