New

Technical Support Specialist

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Syracuse
Mar 28, 2026
Description: Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Support Technician, you will be part of a dynamic team that provides IT support to our employee's company wide. Description Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions. Provide support for PC hardware and software, printers, O365 Suite Configure laptops for new hires and laptop replacements. Meet customers in each department to learn about common issues, help with improvements, and training. Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System. Create and maintain technical documentation for processes, issues, and solutions. Work closely with team members to resolve complex technical issues and improve internal processes. IT Equipment Ordering and Equipment Inventory Management. Perform data entry, research issues, or other tasks to support our IT Department Management Team. Skills* Technical support, Troubleshooting, Support, Help desk support, Customer service, Windows, Hardware, Desktop Additional Skills & Qualifications Associate's degree required; bachelor's degree preferred. Looking for minimum 2 years' experience in a professional environment Excellent customer service skills with the ability to communicate effectively. Attention to detail and the ability to accurately document technical issues. Great with computers, tech savvy with a high aptitude for learning technology. Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint. Understands the fundamentals of troubleshooting skills with a desire for continual learning. Occasional travel to other branches within the territory Must be able to lift 25-30 lbs. Unassisted. This is a full-time on-site position that will require travel between multiple sites (mileage will be reimbursed) Must have a clean driver's license and reliable transportation Associate's degree required; bachelor's degree preferred. Looking for minimum 2 years' experience in a professional environment Excellent customer service skills with the ability to communicate effectively. Attention to detail and the ability to accurately document technical issues. Great with computers, tech savvy with a high aptitude for learning technology. Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint. Understands the fundamentals of troubleshooting skills with a desire for continual learning. Occasional travel to other branches within the territory Must be able to lift 25-30 lbs. Unassisted. This is a full-time on-site position that will require travel between multiple sites (mileage will be reimbursed) Must have a clean driver's license and reliable transportation Job Type & LocationThis is a Contract position based out of Syracuse, NY. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Syracuse,NY. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.