New

Borrowing Services Head

University of Wisconsin - Milwaukee
United States, Wisconsin, Milwaukee
Mar 28, 2026
Borrowing Services Head Milwaukee, WI Full Time JR10009312 Position Title: Borrowing Services Head Job Category: Academic Staff Employment Type: Regular Job Profile: Library/Archive Manager I Job Duties: Summary The Golda Meir Library seeks an outgoing, friendly, and customer-focused individual to serve as the head of Borrowing Services, a location that supports users in checking out, returning, and renewing items from our exceptional collections. Borrowing Services also oversees course reserve, interlibrary loan, the checkout of laptops and other equipment and maintenance of the physical collection. The position supervises six full-time staff and 20-25 student employees and supports the provision of excellent service to the UWM community and other library visitors. Working under the Associate Director of Borrowing Services & Operations, the position responsibilities include the following: Daily supervision of six staff members that preside over day-to-day operations within Borrowing Services. Services include: Equipment, Interlibrary Loan, Local loans, Reserve Services, Resource Sharing, Shelving Maintenance, Welcome Desk. Determines appropriate staffing levels and schedules for employees to maintain quality service, emphasizing approachability, responsiveness, knowledge, and patience. Delegates responsibilities effectively, empowering staff to make independent decisions at appropriate operational levels. Oversees and manages student budgets. Sets short-term and long-term goals and objectives for all direct reports. Communicates the strategic direction of the department as determined by leadership. Collaborates with department staff to develop and deliver staff and student training. Designs, develops, and provides leadership on projects, programs, procedures, workflows and services. Develop user-focused services and effective staff workflows to ensure library users receive timely and effective services Adapts borrowing policies and inventory, based on data, as well as staff and user input. Collaborates with other library departments and campus partners to ensure seamless service delivery in the libraries. Serves as liaison to university offices, including the Dean of Students, Accounts Receivable, PantherCard Office, and University Information Technology Services (UITS) for activities related to library fines, identity management records, and campus data used in the maintenance of the UWM Libraries' user database. Serves on committees to advance librarianship at the campus, local, and/or state and levels. See other duties and responsibilities below. Key Job Responsibilities: Resolves complex issues which may impact policies and procedures within area of specialization Advances librarianship or archives at the campus, local, and state level through committee participation Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees Oversees day-to-day operational services in the unit's area of specialization Determines appropriate staffing levels and schedules employees to maintain quality service Sets quality standards and competencies and trains employees on changes. Assesses and adjusts as needed Improves processes, procedures, or services Minimum Qualifications Master's Degree or comparable job experience Two years' experience in an in-person customer service-based environment. One year of direct supervisory experience of professional and/or para-professional staff. Preferred Qualifications MLS/MLIS from an ALA-accredited institution. Evidence of experience with Ex Libris' Alma library management system. Experience with Atlas Systems' ILLiad product. Two to three years of direct supervisory experience of professional and/or para-professional staff. Competencies of Successful Applicants Proficiency with Microsoft Office Suite programs: This includes Office 365 Cloud based systems: Teams, One Drive, Share Point, Word, Excel, etc. Outstanding interpersonal, presentation, and communication skills. Demonstrated leadership and supervisory skills, with the ability to motivate, guide, and support team members to achieve high performance and maintain a positive work environment. Ability to manage confidential information with discretion. Strong problem-solving skills and ability to discern multi-layered environments. Ability to work in a highly collaborative and consistently changing environment. Demonstrated commitment to customer service. Willingness to mentor and support staff development. Evidence of ability to deal with a variety of personality types. Compensation: The target hiring range is $53,900-65,500. Final salary offer is contingent upon skills, knowledge, and abilities as demonstrated throughout the selection process. How to Apply: Interested applicants are required to apply online and must submit the following: A Cover Letter that addresses how their experience meets the qualifications of the position. A Professional Resume or Curriculum Vitae. Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application to ensure full consideration. Additional documents submitted aside from a Cover Letter and a Professional Resume/Curriculum Vitae will not be considered. In instances where the Search and Screen is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications. Contact Information: Questions about this position should be directed to Coua Xiong at xion2447@uwm.edu. Reasonable Accommodations Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Confidentiality of Applicant Materials UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request. CBC and Reference Check Policy Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment. Annual Security and Fire Safety Report (Clery Act) For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM's Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy. Employment Authorization In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. To apply, visit https://wisconsin.wd1.myworkdayjobs.com/en-US/UW_Milwaukee/job/Milwaukee-WI/Borrowing-Services-Head_JR10009312. jeid-6085c69af35ade42bd33610509dc4b71