Treasury Management Support Specialist I

This position is responsible for the day-to-day support and maintenance of all Treasury Management products, serving as a key contact person for business-related customer requests, technical product training, problem resolution and ongoing customer service.

Essential Functions:

• Provide in-depth technical and operational support for customers both internal and external related to treasury management.
• Assess customer needs and provide solutions to meet those needs.
• Respond timely to calls and written requests received through various channels.
• Research non-routine and complex systems or customer problems and communicate findings and resolution to the appropriate parties.
• Develop and maintain relationships with existing customers, branch staff and other bank partners.
• Provide exceptional customer service to all customers, both internal and external.
• Assure requests are met within SLA's, escalate as necessary.
• Keep up to date with current fraud scams and prevention techniques.
• May serve as back up for routine duties of the Department Manager or other members of the team.
• Perform compliance and risk management duties as required or assigned.
• Refer sales opportunities as appropriate.
• Demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities-knowledge can be gained through coursework and on-the-job training.
• Must follow Washington Trust Bank's policies and procedures, compliance regulations, and complete all required annual training.
• Maintain strict confidentiality of all financial information as deemed in Washington Trust Bank policy.

Qualifications:

• Working knowledge of departments within the bank and their functions.
• High degree of PC based technical skills, including proficiency with the Microsoft Office Suite of products.
• Basic knowledge of web browsers (e.g. Internet Explorer, Google Chrome, Firefox, etc.).
• High proficiency in troubleshooting PC, treasury management products and system application issues independently with timely resolution.
• Excellent customer service and communication skills with the ability to communicate and collaborate effectively with both technical and non-technical people, articulating complex technical ideas into layman's terms.
• Strong interpersonal skills with the ability to work well with varying levels of the organization and present a positive, professional image of the department.
• Strong time management skills demonstrated through the ability to effectively manage competing priorities.
• Demonstrated ability to recognize and resolve problems under minimal supervision.
• Regular and predictable attendance is an essential function of this position.