New

Call Center Manager

TEKsystems
$70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
Mar 31, 2026
TEKsystems is currently interviewing Call Center Managers for one of our largest clients in the Columbus market. Description Overview: The ideal candidate will have strong leadership experience, a passion for building highperforming teams, and hands-on expertise with Genesys Cloud CX, specifically around IVA development, configuration, and flow/botflow management. Key Responsibilities Team Leadership & Coaching - Manage, mentor, and coach a team of 5+ developers, fostering a collaborative and growthoriented environment. - Conduct regular 1:1s, performance discussions, and skill development planning. - Provide technical guidance and remove obstacles to ensure team success. Development Excellence - Define, implement, and continuously improve development best practices, coding standards, and documentation guidelines. - Facilitate structured peer code reviews to ensure consistency, maintainability, and quality. - Guide the team in adopting modern development tools, automation, and processes. Agile Delivery & Execution - Collaborate with Product Owners, Scrum Masters, and crossfunctional teams to ensure clear requirements and achievable sprint goals. - Ensure the development team meets Agile timelines, commitments, and quality expectations. - Assist in planning and delegating work effectively based on skill sets, capacity, and project needs. Operational Readiness & Redundancy - Ensure redundancy within the team so that critical systems and functions are not dependent on single individuals. - Identify skill gaps and create crosstraining plans to maintain operational resiliency. Genesys Cloud CX & IVA Development - Lead and support initiatives involving Genesys Cloud CX, with a focus on IVA (Intelligent Virtual Agent) development. - Oversee the configuration, optimization, and maintenance of flows, botflows, and customer experience automations. - Partner with architects and business stakeholders to design scalable, customercentric voice and digital interaction solutions. - Preferred: Certification(s) in Genesys Cloud CX or related IVA/Contact Center technologies. Qualifications Required - 5+ years of experience in software development, with at least 2+ years in a leadership or management role. - Proven experience coaching and managing development teams in an Agile environment. - Strong understanding of SDLC, best practices, peer review processes, and modern development methodologies. - Experience with Genesys Cloud CX-particularly IVA flow and botflow development. Preferred - Genesys Cloud CX certifications (Architect, Developer, or related). - Experience with network, telephony, and firewall systems, including troubleshooting, configuration, and crossteam coordination. - Background in cloud-based development, CI/CD, or DevOps practices. - Excellent communication, problemsolving, and organizational skills. - Familiar with API use, development and management Experience Level Expert Level Job Type & LocationThis is a Contract to Hire position based out of Columbus, OH. Pay and BenefitsThe pay range for this position is $70.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Columbus,OH. Application DeadlineThis position is anticipated to close on Apr 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.