Guest Services Rep

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Provides hospitality services to oncology patients and their families. Puts patients' needs first, exhibiting sensitivity to the needs of seriously ill patients and their family members. Orients them to the Outpatient Accommodations and hospital facilities to facilitate a positive experience, striving to exceed expectations. Caters to all clientele and provides exemplary service to those in his or her care. Consistently demonstrates service excellence by delivering thorough, responsive feedback to all patients and employees. Represents the Guest Services department and CTCA, upholding the Mission, Vision, Values, Promise, Bond and Service Standards of the organization to deliver the Mother Standard of care and maintain the Cancer Treatment Centers of America brand.

Education/Experience Level:

• High school graduate; Bachelor's degree preferred.
• Two years of customer service experience, preferably in a hospitality setting preferred.

Knowledge & Skills:

• Ability to multi-task
• Detail oriented
• Team player
• Excellent communication and writing skills
• Excellent customer service skills
• Ability to work well in a fast-paced environment
• Knowledge of local area and its venues
• Ability to operate a vehicle
• Clean driving record
• Strong computer skills. Medallion experience preferred.
• Work well independently

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here:Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.