New

Patient Experience Representative II

MultiCare Health System
paid time off

Mar 31, 2026
Shape the Future of Neuroscience Care with Us At MultiCare Neuroscience Institute, we believe exceptional care begins with exceptional people. That's why we've built a culture of kindness and collaboration and a community where teamwork and professional growth aren't just aspirations, but daily realities. As we rapidly expand our reach and capabilities, we're committed to empowering our providers to be bold, innovative and patient-centric. You'll find a supportive environment that values your expertise while leveraging the resources and technology you need to deliver transformative care. Whether you're looking to advance your research, take on leadership opportunities, or be part of strategic initiatives that expand access to quality care, you'll find your place in our growing community of dedicated professionals. FTE: 1.0, Shift: Day, Schedule: Monday - Thursday 8:00-5:00 - Friday's flex Position Summary The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic. Requirements High school graduate or equivalent education/work experience Associates degree preferred One year of experience in the medical field, or 2 years of clerical experience in a non-medical field Two years medical experience preferred Why MultiCare Neuroscience Institute? Patient-centered care - Expert guidance and seamless support across every stage of a patient's neurological journey Collaborative team - Join a growing group of neurologists, neurosurgeons, and advanced practitioners, working across specialties with strong clinic-hospital partnerships Robust support - Clinical, administrative and IT resources that allow you to focus on patient care and grow your practice Award-winning care - Recognized for stroke quality, research innovation and high standards in neurological care Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.32 - $27.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.