Part-Time Access Coordinator II / 5pm-9pm

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

PRIMARY FUNCTION:

To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

SCHEDULE: Helen Graham Cancer Center- Part-Time 16 hours/week: Wednesday - Friday (5:00 PM - 9:00 PM) and Saturday 4:00PM-8:00PM

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.

• Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.

• Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances.

• Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.

• Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.

• Front desk registration for Imaging procedures, scheduling, and receptionist

• Registration in Soarian and scheduling in Radnet

• Answering busy telephones professionally, taking messages and routes calls

• Obtaining insurance information, verifying coverage and eligibility as needed

• Making appointment confirmation phone calls

• Superior performance in Customer Service Skills

• Performing other related clerical duties as required

• Required to work any CCIS facility as needed

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Primary contact and interactions to include: Departmental and hospital staff, physicians/office staff, patients/family, insurance companies, Patient Financial Services and Information Services.

DIRECTION/SUPERVISION OF OTHERS:

None

DIRECTION/SUPERVISION RECEIVED:

Staff Associate; Patient Access Supervisor and Manager

EDUCATION AND EXPERIENCE REQUIREMENTS:

Associate degree in Business/Medical related field preferred.

Two years experience in a medical, financial or marketing institution preferred.

Previous insurance or third-party experience is preferred

Ability to manage multiple software/websites simultaneously

An equivalent combination of education and experience may be substituted.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/