New

Software Support Engineer

TEKsystems
$35.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Westwood
Apr 03, 2026
Description The primary function of a Software Support Engineer programs and configures security-related systems as required by the customer and directed by the manager. Typical Duties and Responsibilities: complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems. Provide integration support for customers' existing systems with their access and video security solutions. Provide support to internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair. Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel. * Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors. * The ability to work closely with Information Technology professionals to ensure project and customer expectations are met. * Strong oral/written communication and interpersonal skills. * Must be a responsible, self-motivated, self-starter, personable and well organized. * Superior customer service skills to deal with both internal and external customers. * Ability to manage multiple tasks simultaneously. * Must be able to effectively handle stressful situations. * Must be able to read and effectively interpret general business documentation. * Associate is required to stand, walk, climb, sit and use hands and fingers. * Reaching, grasping, and carrying activities also required. * Valid and current driver's license. Skills support Top Skills Details support Additional Skills & Qualifications 5-7 years' experience preferred * Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable. * Requires ability to pass CORI check and obtain MA certificate of clearance * Familiarity with SQL programming language is a plus Experience Level Expert Level Job Type & LocationThis is a Contract to Hire position based out of Westwood, MA. Pay and BenefitsThe pay range for this position is $35.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Westwood,MA. Application DeadlineThis position is anticipated to close on Apr 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.