Customer Service Representative

Customer Service Representative | Oakland, IA

Regular Employee | Hourly Non-Exempt | $21.00 - 25.00

What you'll do:

As the Customer
Service Representative for Independent Truck Upfitters (an Aebi Schmidt brand),
you will oversee the complete lifecycle of customer orders-from initial order
entry through parts procurement, purchase order submission, invoicing, and
communication throughout the build process. Serving as the primary point of
contact for designated customers, you will manage all aspects of their orders
from start to finish, ensuring accurate information flow, timely updates, and
an exceptional customer experience. This role requires strong coordination
across production, purchasing, engineering, and service teams to ensure
seamless order fulfillment and prompt resolution of customer needs.

JOB
RESPONSIBILITIES:
Manage end-to-end sales order workflows, including quoting, order entry, purchasing, payment processing, and invoicing.
Coordinate with production teams to ensure job readiness, scheduling accuracy, and on-time delivery.
Serve as a key point of contact for sales, customers, and internal teams regarding order status, delivery timing and issue resolution.
Accurately track, update, and monitor order status and key milestones within ERP systems.
Respond promptly and professionally to customer inquiries, providing clear and accurate information.
Source and order parts using online parts catalogs, engineering drawings, and reference photographs.
Expedite and follow up on customer orders to ensure timely fulfillment.
Track chassis, allocation, status update, transport, and inventory accuracy; coordinate bailment pool reporting and VIN reconciliation.
Collaborate with buyers on special or non-standard part purchases.
Prepare and issue detailed parts sales quotations.
Manage the full warranty process, including setting up and assigning warranty codes, evaluating and approving or denying claims, and identifying opportunities for vendor chargebacks.
Coordinate repairs by locating appropriate service centers and ensuring timely resolution of customer issues.
Collaborate with Technical Engineering to communicate product issues and obtain solutions.
Analyze and communicate recurring warranty trends and concerns to Manufacturing, Engineering, and Sales, and support warranty review meetings by presenting key issues and insights.

What you need to be successful:

HS Diploma or GED required
1-3 years of related experience in a manufacturing environment
Proven understanding of third-party (3PL) operations
Proficient in Microsoft 365 applications
Ability to communicate effectively

Why Aebi Schmidt Group?

Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.

At Aebi Schmidt Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference!

T he Aebi Schmidt Group is a
global leader in intelligent solutions for customers who care for clean and
safe infrastructure and cultivate challenging grounds.

At Aebi Schmidt USA, we are
proud to offer a wide range of high-quality products designed specifically for
your unique needs. Our global product brands bring you an exceptional variety
of equipment for both summer and winter maintenance, airport operations, and
agricultural technology. From sweepers and trailers to spreaders and snowplows,
we have the equipment you need to tackle any challenge. Our dedicated workforce
is committed to helping you achieve economic, safe, and efficient solutions
that improve your performance and overcome any obstacle.

Our mission at Aebi Schmidt
Group is to go beyond individual projects and strive for total solutions. We
believe in providing you with comprehensive and integrated systems that enable
efficient and effective operations. Whether you're behind the wheel of a
snowplow truck in winter, cleaning the streets in summer, keeping airport
runways clear, or hauling rental equipment on a trailer, we have a custom
solution to help you overcome any challenge that the environment might throw at
you.

Equal Employment Opportunity (EEO)
Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law.
If you have a disability and would like to request an accommodation in order to apply, please email us at careers@aebi-schmidt.com.

Aebi Schmidt Group is an E-Verify Employer
Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.