Customer Service Representative

POSITION SUMMARY

Under the direction of the Director of Operations, the Customer Service Representative serves customers by providing product and service information, resolving product and service problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains customer focus at all times and provides solutions to customer needs. Follows customer support processes and completes tasks with a high degree of accuracy.
• Addresses incoming inquiries and qualifies customer needs
• Take customer credit card payment information.
• Communicate with customers via email and telephone.
• Maintains customer records by updating account information.
• Prepares quotes and invoices for customers
• Answer customer questions and take messages for the sales team and management. * File and Scan documents to maintain for record retention purposes * Greets visitors to the facility and takes calls, and messages, for the sales team and members of management.
• Maintains professional working relationships with customers, colleagues, suppliers and management
• Maintains product knowledge * Observe and promote Company standards and policies on safety, quality and productivity. * Assists other departments as needed.
• Contributes to team effort by accomplishing related results as needed.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

REQUIRED EDUCATION AND EXPERIENCE (one or more of the following):

• High school diploma or equivalent
• One or more years of experience in customer service experience.
• Previous experience in a fast-paced environment

PREFERRED EDUCATION AND EXPERIENCE

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Alpha Source

Group retains the discretion to add duties or change the duties of this position at any time.

• Two or more years of customer service or call center experience
• QuickBooks experience

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES

- Ability to maintain high energy within a self-directed environment.

- Ability to work in fast-paced environment and successfully multi-task with shifting priorities.

- Excellent communication skills.

- Previous working knowledge of customer support processes and practices.

- Familiarity of soft sales techniques and practices.

- Ability to accepts and adapt to change in a positive manner.

- Experience with Microsoft Office Suite applications , including proficiency with EXCEL.

SUPERVISORY RESPONSIBILITY

The position has no supervisory responsibilities.

WORK ENVIRONMENT

This position operates in a professional office environment. The position routinely uses standard office equipment such as computers, telephones, photocopiers, and filing cabinets. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this position, the employee is regularly required to sit; use hands and fingers to key, handle or feel; talk or speak; hear, and stand. The employee is occasionally required to stoop, kneel or crouch; bend; reach with hands and arms; and walk. Vision abilities required to perform this job include close vision.

This is largely a sedentary role. The position requires the ability to occasionally lift or carry items weighing up to 10 pounds.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

TRAVEL REQUIREMENTS

The position requires little or no travel (less than 10% of the time.)