Senior Manager, Infrastructure Operations

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to build and deliver outstanding digital experiences! We're passionate about empowering people to develop beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and focus on crafting remarkable employee experiences where everyone is respected and has equal access to opportunities. We recognize that fresh ideas can emerge from throughout the organization, and the next big idea might be yours!

Join Adobe as a Senior Manager of Business Operations supporting Infrastructure Engineering, where your leadership will help to shape the strategy and direction for Adobe's global Infrastructure Engineering organization.

In this role, you will serve as a trusted advisor and facilitator to department leaders, partner teams, and internal customers by driving planning, financial rigor, operational excellence, and cross-discipline alignment. You will be expected to collaborate effectively with a large and geographically diverse team, organize key initiatives, manage priorities, and report progress to cognizant stakeholders, all in service of helping Adobe scale and optimize its public and private cloud infrastructure services.

The ideal candidate will possess strong business insight, operational discipline, and the ability to translate technical priorities into clear plans, metrics, and executive-ready insights. A proven history of delivering results on time is essential, as are excellent written and verbal communication skills. You'll be expected to inspire change and motivate others, and will need to understand the big picture while paying attention to details. This is a high-impact role at the intersection of engineering, finance, strategy, and executive leadership.

• Help establish, track, communicate, and drive clear department goals and priorities (objectives and key results)
• Lead quarterly and annual planning efforts (operations reviews, QBRs, partner interlocks)
• Develop and maintain strong partner relationships with internal customer teams while continually striving to understand their needs and empathize with their challenges
• Continue advancing a department-wide transformation from legacy IT to that of a trusted, internal service provider delivering high-quality and value-optimized capabilities
• Regularly evaluate department procedural paradigms to ensure they're aligned with service delivery objectives, internal customer expectations, and sustainability
• Promote a strong culture of operational excellence by influencing improvements to tooling and processes and encouraging transparency and accountability
• Recognize risks / blockers and work aggressively to engage with the right partners to identify solutions or workarounds
• Work closely with program management resources to regularly and proactively communicate needs & requirements, manage delivery expectations, and maintain collaborator alignment
• Provide regular status reports to promote clarity and transparency at various levels within the organization, including among senior leadership
• Continue encouraging a customer-first, result-focused culture of collaboration and open knowledge transfer

• 8+ years in business operations, strategy, finance, consulting, or related roles
• Experience supporting Engineering, Infrastructure, or Technical organizations strongly preferred
• Experience with cloud infrastructure, platform engineering, or large-scale distributed systems environments
• Experience managing budgets and financial planning cycles, including financial modeling and analytical skills
• An ability to operate effectively in fast-paced, highly technical environments
• An eagerness and tenacity to influence others without authority to achieve goals and perform at a high level
• Confidence to tackle the unknown, challenge assertions, mediate disputes, hold collaborators accountable, and manage leadership & customer expectations proactively
• Proficient at breaking down complex problems into manageable, delegable components
• High degree of ownership and bias toward action
• Strong program management and organizational skills
• Exceptional executive communication and storytelling ability
• Comfortable navigating ambiguity and driving clarity
• Business degree or equivalent strategic/financial background
• Experience engaging with VP/SVP-level leaders
• Experience with Agile development: Scrum or other iterative methodologies

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.