Workforce Planning Project Manager

Manager Workforce Planning Projects

The Manager Workforce Planning Projects supports workforce deployment staffing activities with a focus on coordinating scheduling, staffing, and operational logistics for special elevated events, ring of fires, and areas with staffing challenges. This role ensures precise deployment of talent by aligning the right teammates to the right events at the right time, guided by business priorities, operational standards, and eventspecific requirements. The position partners closely with workforce operations, field operations, and client services to support efficient execution and a positive client experience, and provides detailed postevent recaps to operations and client services.

Job Will Remain Open Until Filled

Responsibilities

Lead endtoend workforce planning and scheduling strategy for special events by managing prioritization, staffing allocation, forecasting, optimization, and data accuracy across retailers and event types

• Oversee staffing deployment decisions to ensure alignment with business priorities, labor standards, teammate availability, skill requirements, and eventspecific needs while maintaining event calendars and rosters

• Serve as the operational lead for event staffing readiness by ensuring teams are fully scheduled, trained, equipped, and aligned on expectations, timelines, and realtime updates

• Collaborate crossfunctionally with field support, operations, human resources, and other partners to resolve escalations, scheduling conflicts, and execution challenges while maintaining smooth event operations

• Provide operational insights through reporting and analysis by tracking scheduling progress, capacity risks, staffing gaps, and readiness metrics while driving continuous process improvement

• Manage relationships with workforce planning administrators, field leaders, and teammates by providing guidance, resolving escalations, and ensuring onboarding, training, and compliance readiness

• Serve as a trusted advisor to stakeholders on workforce planning best practices, staffing strategy, and event operational design

Qualifications

• Education Requirements: Bachelor's degree

• Experience Requirements: 4-6 years experience in relevant field

• Travel requirement: Less than 5% travel expected

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using companywide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong organizational skills with ability to manage multiple concurrent events and deadlines

• Excellent communication and stakeholder management capabilities

• Proficiency with scheduling tools, workforce systems, and office productivity software

• Knowledge of operational standards for events, demonstrations, or special retail activations

• Experience supporting fieldbased operations, retail events, or largescale workforce deployment

• Ability to operate in a matrixed environment and influence outcomes without direct authority

Environmental & Physical Requirements

Field Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.