Manager, Workforce Planning

Workforce Planning Manager

The Workforce Planning Manager is responsible for leading a team of workforce planning administrators to ensure accurate, timely, and efficient workforce scheduling that supports operational execution across assigned markets. This role oversees daily workload distribution, staffing coordination, system accuracy, and the timely flow of scheduling data. The Manager plays a critical role in ensuring scheduling processes meet business requirements, servicelevel expectations, and workforce readiness standards while championing the effective use of AIenabled scheduling tools to improve efficiency and decision quality.

Job Will Remain Open Until Filled

Responsibilities

Provide daily leadership, task direction, coaching, and performance management for workforce planning administrators while supporting hiring, onboarding, and development planning

• Lead scheduling operations by overseeing execution of all staffing and scheduling activities to ensure coverage aligns with business priorities, teammate availability, skill requirements, and client expectations

• Monitor scheduling outputs and operational needs in real time, resolving escalated discrepancies, conflicts, and resource gaps while tracking KPI adherence

• Utilize AIenabled scheduling tools to support forecasting, labor planning, and prioritybased staffing decisions while monitoring system outputs and reinforcing adoption through training and change management

• Review and analyze scheduling dashboards to validate data accuracy, track unstaffed locations, aging requests, and projected staffing gaps, and prepare summary reporting for leadership

• Partner crossfunctionally with operations, human resources, client services, and other stakeholders to communicate scheduling decisions, coverage concerns, and escalations

• Identify opportunities to improve scheduling workflows, staffing accuracy, and AI utilization while supporting development of standard operating procedures, documentation, and best practices

Qualifications

• Education Requirements: Bachelor's degree

• Experience Requirements: 4-6 years experience in relevant field

• Travel requirement: Less than 5% travel expected

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using companywide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong organizational skills with ability to manage multiple concurrent deadlines and operational priorities

• Excellent communication and stakeholder management capabilities

• Proficiency with workforce scheduling tools, workforce systems, and office productivity software

• Experience supporting fieldbased operations, retail events, or largescale workforce deployment

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.