Operations Manager

Location: Lowell, MA - Inpatient Clinical Stabilization Services (CSS) Treatment Program

Schedule: Full-time

Pay rate: $26.00-$29.00/hour

Benefits:

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Operations Manager is responsible for:

• Working with the Program Director, provides operational support to the Lowell Inpatient Programs
• Coordinating the Quality Improvement Process, providing direct supervision to recovery specialists as directed by the Program Director, and ensuring operations are running efficiently and tracks outcomes
• Providing technical and operational assistance to program staff
• Working the hours required to meet the business needs of the organization including the ability to work more than 40 hours in a work week

Qualifications:

• Bachelor's degree preferred. High School diploma/GED required
• Minimum of two years supervisory experience in a healthcare or customer service field preferred
• Must have excellent verbal, social and writing skills
• Working knowledge of computer programs such as Microsoft Word and Excel preferred
• Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff, and regulatory agencies