ServiceNow CMDB Engineer

Description

Transform technology into opportunity as a ServiceNow CMDB Engineer at LEIDOS. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

WHAT YOU WILL DO: As a ServiceNow CMDB Engineer, the work you'll do at LEIDOS will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a ServiceNow CMDB solution.

Security clearance level: Active TS/SCI

Duties and Responsibilities:

• Design, configure, and maintain the ServiceNow CMDB, ensuring high standards of data quality, consistency, and accuracy.
• Lead the development and implementation of ServiceNow Discovery and Service Mapping processes to improve asset visibility and data integrity.
• Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.
• Establish and enforce CMDB governance policies, procedures, and best practices.
• Troubleshoot and resolve issues related to CMDB, Discovery, and associated ServiceNow modules.
• Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.
• Support ServiceNow platform upgrades, patches, and performance optimization.
  Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.
• Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

WHAT YOU WILL NEED:

As a Software Engineer Senior must have:

• Certification: Applicable DoD 8140 or DoD 8570 Certification
• Experience: 5+ years of related experience Technical skills: Strong expertise in ITSM processes and their integration with CMDB.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting. Solid understanding of IT infrastructure components (servers, networks, databases, etc.).
• Familiarity with data modeling, normalization, and data integrity concepts.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced, mission-critical environment

Desired Qualifications:

• Experience with Linux server administration and MariaDB best practices.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - CMDB.
• Experience with integrations using REST/SOAP APIs.
• Knowledge of ITIL v4 principles and practices.
• Familiarity with additional ServiceNow modules (ITOM, ITAM, SPM, ATF, etc.).
• Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets.
• Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.

Desired certifications:

• ServiceNow Certified System Administrator (CSA) or Certified System Engineer.
• ITIL v4 Foundation Certification.
• Security clearance level: Secret clearance required with eligibility for TS/SCI

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.