Intake Coordinator

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the Intake team, you will report to the Patient Experience Manager. You will act as the first point of contact for families seeking clinical services. You will answer inquiries, provide information about the practice, and schedule appointments with members of the clinical team. Furthermore, you will play a crucial role in ensuring families relate to the appropriate resources and support to meet their needs.

This is an non-exempt, full-time, position that requires a minimum of four (4) days per week in the office, a schedule determined by your supervisor. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within the electronic medical record (EMR) system.
• Communicate professionally with new patients via phone and email providing information about the Child Mind Institute intake process and answers to frequently asked questions.
• Oversee patient experience from the time patients contact Child Mind Institute to the time they schedule their first appointment.
• Review new intakes with the clinical team or use knowledge of the clinical practice for appropriate case assignments.
• Provide appropriate follow-up to communicate clinicians' recommendations for scheduling at Child Mind Institute or externally.
• Manage high priorities and multi-task in a fast-paced work environment.
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.
• Assist with training new support staff and provide team coverage when necessary.
• Perform additional job-related duties as needed.

You Have:

• Bachelor's degree in psychology or related field.
• 2+ years of relevant experience.

( #LI-hybrid).

Our Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at hr@childmind.org

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.