Seasonal Support

Seasonal Support Representative

Please note, this is a part-time seasonal position running from May-September 2026.

Location: Remote

Studio Pro (SP) is a SaaS company that offers the world's best studio management software. SP enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. SP boasts a host of integrated tools enabling studios to optimize their operations.

We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

What You'll Do:

• Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
• Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature requests.

What You Are:

• A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
• The right individual will be comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
• Their role is to ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.

What You'll Bring:

• Strong customer service and analytical skills are a must
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and non-technical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in Microsoft Office Suite or related software
• Previous experience with SaaS or payments industry preferred, but not mandatory
• Flexible work schedule
• Knowledge and passion for the dance industry
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Success-driven, works well in a team and enjoys a dynamic and changing environment

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws..

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.