Field Dispatch Supervisor

The Field Dispatch Supervisor plays a critical role in delivering an exceptional customer experience by managing and coordinating unscheduled service requests assigned by the Customer Service Intake Coordinator. Once assigned, the Field Dispatch Supervisor owns the complete dispatch process-from job review and readiness checks through technician assignment, communication updates, and job completion. This role ensures that service technicians are deployed efficiently, safely, and effectively.

Pay Rate: $75,000.00 - $90,000.00/year, based on location, education, and experience.

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you're looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.

We offer Customizable, employee-focused benefits that include:

Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Annual boot and tool allowance
• Safety and Wellness Program
• Employee Referral Program

• Manage all unscheduled service requests assigned by the Customer Service Intake Coordinator.
• Coordinate scheduling and maintain clear, timely communication with customers regarding service requests.
• Review each assigned service request to verify pre-diagnosis, parts requirements, tooling needs, and overall job readiness.
• Collaborate daily with Field Service Technicians to optimize response times and repair efficiency.
• Serve as the primary communication link between customers and technicians throughout the service lifecycle.
• Oversee technician time management, productivity, and performance, including participation in annual reviews.
• Enforce company safety policies and conduct field-based safety audits.
• Coordinate technical support for complex jobs through the team of Technical Communicators (TCs).

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• Basic understanding of engines (gas and diesel) and generators.
• Familiarity with Caterpillar and Competitive Products.
• Experience in a supervisory or management position.
• Ability to effectively lead, influence and communicate with others both internally and externally.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Strong written and verbal communication skills.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.