Trust & Safety and Public Affairs Analyst

Venable LLP's Technology & Innovation Group's Venable Blue team seeks an Analyst, Trust & Safety and Public Affairs to join the Los Angeles office. This is a non-attorney position.

The Analyst, Trust & Safety and Public Affairs will be responsible for content moderation and abuse reporting, supporting public affairs and public relations efforts, identifying product risks, and policy development and analysis. The Analyst will serve as an important line of defense to help improve the quality and safety of online content, research and define product risks, and accordingly develop appropriate safety policies, guidelines, and strategies. To do so, the Analyst will partner with cross-functional client stakeholders across product, engineering, research, and legal teams to innovate and define Trust & Safety approaches based on leading industry practices and latest market trends. The work of the Analyst will be fast-paced, dynamic, proactive, and impactful. The person in this role will deliver value to our clients, while making a larger impact on society.

Key Responsibilities Include:

Product Risks

• Establish clear and operable safety and ethical guidelines for products, developing expertise across a range of safety and editorial topics.
• Assess risks and design mitigations (including policy enforcement frameworks) associated with deployment of products.
• Monitor and analyze user interactions with products to inform policy development and enforcement.

Public Affairs / Public Relations

• Generate and analyze media coverage as required by client and manager.
• Prepare media review documents and associated media list.
• Support public affairs efforts on projects including with messaging, talking points.
• Provide support on coalition formation.
• Support crisis management by developing and implementing risk management plans.
• Help build client specific media narratives.

Policy

• Develop, maintain, and implement Trust & Safety policies, apply an analytic approach to delve into the minute details of user behavior, and provide recommendations to ensure continuous improvement.
• Analyze existing policies and guidelines to identify gaps, inconsistencies, and/or conflicts.
• Conduct efficacy reviews to determine whether policies are applied accurately.
• Work with key stakeholders to implement policy changes.

Content Moderation

• Manage relationships with cross-functional client teams to develop an understanding of and solve online content concerns.
• Analyze and review user profiles, audio, videos, and text-based content and/or investigating, escalating, and/or resolving issues.
• Review and remove content according to client guidelines, using specific tools and channels.
• Investigate, resolve, and relay complex content issues to the appropriate stakeholders.
• Ability to work with sensitive issues and content that may be considered offensive or disturbing at times.

Qualifications:

• Bachelor's degree required; Master's degree (or equivalent) preferred
• Minimum 1-3 years of experience within Trust & Safety, privacy, product, policy, cybersecurity, anti-abuse, or related fields
• Excellent project management skills to both stand up and implement Trust & Safety procedures and policies
• Consistent track record to use collect, synthesize, analyze, and interpret both quantitative and qualitative data
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of the client
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• 1-3 years of minimum work experience in high profile settings, such as presenting to leadership and driving cross-functional teams
• Strong attention to detail, highly determined, and results oriented
• Hands-on operational Trust & Safety experience in online tech sectors highly valuable, combination of private and government experience acceptable
• Effective written and verbal communication skills for both VP-level stakeholders as well as mid-level stakeholders
• Executive presence and ability to lead, manage, and coordinate cross-functional teams across numerous stakeholders
• Critical thinking and ability to perform well under pressure and ambiguous situations
• Strong proficiency in MS Office (Word, Excel, PowerPoint) and Google Docs is required

Venable offers full-service solutions to everything from routine to novel privacy and cybersecurity challenges. Our team brings to bear significant experience and industry knowledge to help clients satisfy data privacy and security laws and maximize their business potential. Fully immersed in all aspects of data privacy, cybersecurity, and information governance, Venable is unique among privacy and cybersecurity practices.

We strengthen the integrity of our clients' data, ecommerce security, and customer or user records; develop internal data collection and use practices; and ensure the creation of sound privacy policies and procedures.

We participate in legislative advocacy, rulemakings, and development of new legal standards. Our team advises organizations with regard to industry best practices and drafting codes of conduct and standards, helping them stay compliant with federal, state, international, and self-regulatory requirements.

Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind.

For additional information about the Technology & Innovation Group, Venable Blue team see: www.venableblue.com.

Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, D.C., with offices in California, Delaware, Florida, Illinois, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at Venable.com.

The anticipated base salary for the Analyst Trust & Safety and Public Affairs is $85,000 - $120,000. The actual salary offered will be based on a number of job related factors including, but not limited to, years of related experience, level of education, skills, credentials and certifications, responsibilities and performance. Additional compensation may include discretionary bonuses and overtime, if eligible. Overtime wages earned will be paid in compliance with applicable law.

Venable LLP does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. To view our inclusion and opportunity policy, please click here.

Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, as applicable. Material job duties for this role include having access to privileged and confidential firm and client information, firm employees, and the firm's premises. This role requires the hired individual to perform the material job duties outlined in this job posting. If the firm reasonably believes an applicant's criminal history may have a direct, adverse, and negative relationship with the material job duties required by the role, a conditional offer of employment may be rescinded.