SENIOR INFRASTRUCTURE ADMINISTRATOR

BID/JOB ANNOUNCEMENT

Senior Infrastructure Administrator

Department of Technology & Innovation

Division of Support

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $82,644

(New hires are paid the starting rate. Current employees' pay rate is determined by their job title and years of service.)

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 4/27/2026.

As a Senior Infrastructure Administrator, with a focus on End User Computing (EUC) and Endpoint Administration, your day-to-day responsibilities will be to install, configure, manage, and support enterprise endpoint environments across Windows, macOS, iOS, and Android platforms. You will ensure the performance, security, and availability of end-user devices and services, enabling a seamless and secure user experience across the organization. You will be responsible for endpoint lifecycle management, device provisioning, configuration, patching, compliance, and security using modern endpoint management tools. This role will focus on managing laptops, desktops, mobile devices, and tablets, along with associated software, identity integrations, and enterprise mobility solutions. Additionally, you will identify and resolve performance issues, manage system updates, enforce security policies, and support mobility initiatives. You will play a key role in improving endpoint reliability, scalability, and user experience, while ensuring compliance with organizational policies and industry standards. Strong knowledge of industry-leading practices in technical administration, scripting, end point management solutions, and relevant policies and regulations is crucial.

ESSENTIAL DUTIES

This class is distinguished from the entry-level by the amount of discretion exercised over technical issues, problems, and resolutions; positions must possess a significant level of specialized technical and functional expertise beyond that expected at the entry level; require highly specialized knowledge, abilities and skills and experience and often exercise independent judgement in the performance of their duties. The senior level also has greater latitude in determining work methods and assignments; greater authority over assignments and decisions required to complete the work than the lower-level classification; and works on complex server, network, and telecom infrastructure projects.

* Manage the setup, configuration, and deployment of endpoint devices across Windows, macOS, iOS, and Android platforms using enterprise endpoint management tools (e.g., Microsoft Intune, Jamf, or similar)

* Administer endpoint environments, including device enrollment, configuration profiles, application deployment, and policy enforcement

* Assist in endpoint security by implementing and maintaining compliance policies, encryption, antivirus, patch management, and conditional access controls

* Perform device provisioning, imaging (where applicable), and lifecycle management including onboarding, refresh, and decommissioning of devices

* Monitor endpoint performance and health; identify, troubleshoot, and resolve hardware and software issues

* Provide advanced support for end-user computing devices, including escalation support for complex issues across desktop and mobile platforms

* Ensure timely deployment of OS updates, patches, and firmware upgrades across all supported platforms

* Maintain and support endpoint-related services such as identity integration (e.g., Azure AD/Entra ID), authentication methods, VPN clients, and productivity tools

* Configure and support collaboration and productivity applications (e.g., Microsoft 365)

* Develop and maintain automation scripts (e.g., PowerShell) to streamline endpoint management and reduce manual effort

* Maintain accurate inventory of endpoint devices, software assets, and licensing using ServiceNow Hardware Asset Management

* Evaluate and implement enhancements to improve endpoint security, user experience, and operational efficiency

* Plan and execute endpoint-related upgrades, migrations, and rollouts

* Ensure system recoverability through endpoint backup solutions (where applicable) and support user data protection strategies

* Document processes, configurations, and standard operating procedures related to endpoint management

The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Location: 2 N. La Salle Street, Suite 1010

Days: Monday - Friday

Hours: 8:00am - 4:00pm

THIS POSITION IS IN THE CAREER SERVICE

Graduation from an accredited college with an Associate's degree in Computer or Information Science, Computer Engineering, Electrical Engineering, Database Administration, or a related field required plus at least three (3) years of technical administration, cloud solutions or related work experience

Should the above criteria not be fulfilled, the following options are acceptable:

o Five (5) years of technical administration, cloud solutions or related work experience

o Graduation from an accredited college with an Bachelor's degree or higher in Computer

or Information Science, Computer Engineering, Electrical Engineering, Database Administration, or a related field required plus at least one (1) year of technical administration, cloud solutions or related work experience

NOTE: Relevant certification is strongly preferred

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor