Jira Administrator - US REMOTE

Connection has a fantastic opportunity through our Technical Staffing division for a Jira Administrator. This is a contract position working remote with benefits. This role will focus on optimizing Jira environments, supporting project management teams, and building scalable workflows and automations. The ideal candidate is hands-on, collaborative, and able to transfer knowledge effectively to internal teams.

Must be a U.S. Citizen. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements.
• Design and implement Jira automations to streamline workflows and improve team efficiency.
• Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations.
• Partner closely with Project Management teams to gather requirements and deliver tailored Jira solutions.
• Troubleshoot system issues and provide ongoing support to Jira users.
• Document configurations, processes, and best practices.
• Cross-train internal team members (Merlin Lab employees) on implemented solutions and system usage.

• 5+ years of experience as a Jira Administrator.
• Strong expertise in Jira Cloud, including automations and advanced customizations.
• Proven experience with project setup and configuration (workflows, schemes, permissions, issue types, etc.).
• Ability to collaborate with PM teams and translate business needs into technical solutions.
• Excellent communication and documentation skills.
• Experience training or mentoring end users and internal teams.
• Must be a U.S. Citizen.