Insurance Agency Manager

Location

Job Description:

Join Our Team as a Insurance Agency Manager at Gate City Insurance Agency!

At Gate City Insurance Agency, we're not just looking for team members - we're looking for people who share our commitment to excellence and innovation. We believe our investment in top talent sets us apart and ensures our customer receive the best customer service experience possible.

Why You'll Love Working Here:

• Competitive Pay

• Comprehensive Benefits:

  • All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to:

    • Medical, dental, and vision insurance options.

    • 401(k) with dollar for dollar match up to 6%.

    • Paid Time Off and wellness benefits.

    • Additional compensation opportunities, including quarterly incentives.

    • All other benefits can be located at gatecity.bank/careers.

The Insurance Agency Manager leads and coordinates Insurance Advisors and Insurance Operations to ensure efficient workflows, compliance, and high-quality client service. This role supports advisor performance, implements departmental policies and processes, and partners with leadership to achieve operational and growth objectives.

ESSENTIAL FUNCTIONS:

• Provide overall development, management, and delivery of the business plan and established sales, revenue, client retention, new relationship, and other goals.

• Provide leadership and strategic direction for all insurance functions, including Insurance Advisors and Insurance Operations, with full accountability for sales, revenue, client retention, growth, and profitability outcomes.

• Establish and drive the long-term insurance business strategy, ensuring alignment with organizational goals, risk appetite, and client value objectives.

• Lead and manage insurance leadership ensuring clear role accountability, talent development, succession planning, and leadership effectiveness.

• Provide executive oversight of sales practices to ensure ethical conduct, regulatory compliance, and consistent alignment with client needs and fiduciary expectations.

• Direct marketing strategies, sales initiatives, and referral programs to drive sustainable growth, deepen client relationships, and expand market presence.

• Maintain an awareness of legislation, competitor practices, technology, and trends in the insurance industry to recommend new practices and processes as appropriate.

• Maintain positive relationships with carriers, regulators, and vendor partners.

• Maintain all licenses and registrations in good standing and complete all necessary continuing education requirements.

Other:

• Provide a "Wow" customer service experience for team members and customers.

• Develop and maintain productive relationships with team members, leaders, customers, and vendors.

• Prompt and reliable attendance is essential in order to provide expected levels of service.

• Must comply with all Gate City Insurance Agency policies, procedures, and applicable laws and regulations.

• Ability to make decisions in a fast-paced environment.

• Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members.

SUPERVISORY RESPONSIBILITIES:

• Provide overall direction, coordination, and evaluation of Insurance Advisors, Insurance Operations, and Insurance Leadership in accordance with policies, procedures, and applicable laws and regulations.

• Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.

• Train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.

EDUCATION AND EXPERIENCE:

Bachelor's degree (B.A.) from a four-year college or university; minimum of 10 years of experience in insurance sales and customer service.

CERTIFICATES OR LICENSES:

Requires essential state licenses for Property & Casualty, Life, Accident, and Health Insurance.

EOE/including Disability/Vets

Member FDIC