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Call Center representative/ Call Center Agent (Tax/Taxes)

22nd Century Technologies, Inc.
$22.00/hr. on w2 without benef
United States, Indiana, Indianapolis
150 West Market Street (Show on map)
Apr 11, 2026
Job Title: Call Center Representative/ Call Center Specialist/ Call Center (Tax/ Taxes) Location: Indianapolis, IN, 46204 Duration: 06+ months Hours/week: 37.5 HRS Pay rate: $22.00/hr. on w2 without benefits Job Description: High School Diploma/GED High-energy - Optimism - Teamwork -Collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement - let's get better every day ... together approach. A team member who speaks up if you don't understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws. Role & Responsibilities: This role does not provide direct supervision to direct reports. The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required. This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners. This role performs work in an environment where sitting for extended periods of time could be expected. This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.