Help Desk Coordinator

The Help Desk Coordinator offers the opportunity to work with a seasoned team of IT professionals and part-time student staff while serving a wide variety of clients within the Division of Academic Success and Student Affairs (DASSA). The Help Desk staff strive to provide a positive technology experience and assists users with network registration, connection issues, computer virus removal, general technical support, mobile devices, printers, and gaming devices.
Duties and responsibilities include:
* Coordinates a team of student staff to provide first-tier level support to residents and employees within DASSA, coordinating the day-to-day operations of a multiple location IT Help Desk environment.
* Interfaces with multiple levels of end users. Participates in developing procedures and prepares documentation for help desk staff use. Monitors quality of services and customer satisfaction, ensuring that business objectives are achieved.
* Actively participates in the management of services to end users. Confers with primary users to determine detailed requirements and project needs. Communicates regularly with supervisor on report project status, to establish priorities, and evaluate new or unusual developments.
* Supports end user connectivity to 100/1000 Base-T and 802.11 wireless network services.Consult with administrative system users, network systems analysts, directory services administrations, other campus IT staff and third-party vendors (tier 3) to resolve system compatibility and operational problems.
* Manages and maintains Microsoft Endpoint Management service through imaging of laptops and PCs. Provides innovative suggestions for improvement, maintains existing security measures and works as part of a team to implement new or updated security measures based on State of Kansas, K-State's SIRT, third-party vendor and industry standard recommendations.

The Division of Academic Success and Student Affairs (DASSA) provides an impactful and holistic K-State experience by closely aligning student life resources with academic support programs and services. Our units collaborate within the division and across the university to better serve students, by promoting success inside and outside the classroom. We provide career-readiness skills so that students can thrive throughout their life pursuits.

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Minimum Qualifications:

• Requires a high school diploma and two years of relevant experience.
• Valid driver's license upon employment

Preferred Qualifications:

• Three years of experience as a coordinator in an Information Technology support environment.
• Technical or bachelor's degree in related field
• Technical writing/user documentation experience
• Previous supervisory or team lead experience in a call center or customer service related function
• Experience configuring and delivering applications, OS images, and patches via Microsoft Endpoint Manager/SCCM
• Experience in supporting Windows OS, Mac OSX and Linux
• Experience troubleshooting Client/Server applications and Ethernet/Internet connectivity
• Experience in the installation and configuration of operating systems, software applications and network clients
• Experience in building relationships with end-users, software developers, and IT support teams
• Excellent interpersonal and communication skills, both written and oral
• Ability to multi-task and meet critical deadlines while maintaining composure in a fast-paced environment
• Demonstrated track record of solving problems over the phone or in person in a calm, professional manner
• Experience in supporting latest Windows Operating Systems, MS Office Programs, multiple Internet browsers and email clients

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Please submit the following documents:

• Current resume, letter of interest and the online application.

Applications close on: April 27, 2026

$20.31 -$31.45 per hour