New 
(Agile1)Business Customer Specialist - Programs
 Spectraforce Technologies | |
 United States, California, Oakland | |
 Apr 11, 2026 | |
| **LOCAL CANDIDATES ONLY** The role is hybrid. onsite is at least 1x per month **Client laptop will be provided. in the event of major delays, vendor to support in providing a device to start asap until a client laptop becomes available. TOP THINGS:Excellent customer service experience, EV Engineering/Technology/Utility experience, strong customer tracking/CRM experienceBusiness Customer Specialist - ProgramsV2X Residential Pilot (Contractor)Role OverviewPG&E is seeking a dedicated Customer Support Specialist to support the Vehicle to Everything (V2X) Residential Pilot. This role will serve as the primary point of contact for customer communications related to pilot enrollment and participation, supporting a significant increase in customer volume as the pilot expands. The position will work closely with PG&E program managers, internal stakeholders, and external OEM partners to ensure smooth and timely customer experience.________________________________________Key ResponsibilitiesCustomer CommunicationsServe as the primary responder to inbound customer inquiries related to the V2X Residential PilotMonitor and manage a shared pilot inbox, ensuring timely and accurate responsesConduct outbound phone calls to customers to support enrollment, troubleshoot issues, and confirm next stepsEnrollment & Tracking SupportTrack customer enrollment status and progress across pilot milestonesCoordinate closely with OEM partners and internal teams to reconcile enrollment dataMaintain accurate customer and enrollment records in tracking tools and spreadsheetsProgram Operations SupportSupport high volume enrollment activity (expected to scale to hundreds of participants)Identify recurring customer issues or bottlenecks and escalate patterns to the PG&E program teamSupport ad hoc reporting and status updates related to enrollment progressContribute to customer enrollment management lessons learned and methods to improve efficiency, timelines and quality of customer engagement.________________________________________Skills & QualificationsRequiredStrong written and verbal communication skills; comfort interacting directly with customers by email and phoneHighly organized and detail oriented, with the ability to manage multiple customer cases simultaneouslyAbility to track work accurately and follow defined processesExperience in customer support, customer operations, or program support rolesPreferredExperience supporting utility, clean energy, EV, or pilot programs with a strong technical component.Familiarity with CRM systems, enrollment trackers, or spreadsheet based reportingComfort working in a fast paced, evolving pilot environment Enable Skills-Based Hiring No Mail Code N/AHave you pre-identified a specific candidate? NoIf yes, enter the name and contact detail for the pre-identified worker. Name: Email: Phone Number: | |