Account Servicing Specialist

The Account Servicing Specialist is responsible for performing a variety of operational support duties of the Deposit Operations Department. The individual ensures operations functions operate effectively and efficiently while performing daily tasks which support functions of the core processing system. This position will be responsible for processing requests from Bank personnel and customers within given authority and ensures request are completed timely.

Responsibilities include:

• Provides support to all areas of the department and demonstrates superior customer service with appropriate follow through with customers and employees
• Conducts duties associated with daily operations tasks and ensures that accurate posting occurs resulting in proper balances
• Provides technical and problem management support to Bank personnel and customers; responds to inquiries and refers issues to the appropriate department, and
  exhibits the necessary follow through with customers and/or staff involved
• Works with department managers to identify and improve procedures and efficiencies, and to maintain and utilize appropriate escalation procedures and contingency plans; communicates recurring or serious issues to department managers
• Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware or software, or that may impact efficiency and reliability of the job and system performance in conjunction with department managers
• Cross trains in all areas of the department as directed; maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed
• Assumes responsibility for various department functions in the absence of staff members or in overload situations as assigned

Qualifications:

• High School diploma or GED
• 1 year of administrative experience
• ACH experience preferred
• Systems knowledge working with DNA FISERV and/or CWSTCM a plus
• Good verbal and written communications skills - must be able to communicate with all levels of the organization

Skills:

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.