Customer Service Representative I

We're Hiring: Customer Service Representative

Location: Torrance, CA
Company: Pelican Products

Who We Are

At Pelican, we engineer products that stand up to the world's toughest conditions-because the people who rely on us do too. For nearly 50 years, we've been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it's transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.

At Pelican, your work has a real-world impact. You'll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn't an option. If you're ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do:

The Customer Service Representative provides exceptional service and builds strong relationships across Pelican's customers. This role requires attention to detail, responsiveness, and acquiring a strong understanding of Pelican's products and systems to ensure customer satisfaction.

• Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross-references and monitors backlog to ensure product availability or recommend alternatives.
• Serves as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates.
• Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively.
• Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples.
• Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks.

What We're Looking For:

• 1-2 years of experience in a fast-paced office or customer service environment.
• Proficiency in Microsoft Office (particularly Excel), SAP, and general knowledge of EDI systems.
• Excellent written, verbal, and interpersonal communication skills.
• Highly detail-oriented with strong customer service, organization, and follow-up capabilities.
• Proficiency in Word, Excel, and other applicable business software.
• Work Schedule: Monday-Friday, 8am - 5pm Pacific Time

What's In It For You:

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities

• 401k plan - with immediate match

• Great Benefits - several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution

• Wellness Discount Program

• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Exceptional Employee Satisfaction Scores
• Ample free parking with EV Charging Station

• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear

• Employee referral program - get paid to work with your trusted network.

• Prime location - minutes away from the beach!

• Established reputable brand offering premium products - you'll be proud to represent Pelican!

• And more...