Cloud Operations Engineer

Company Overview

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes-starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world's leading pharmaceutical companies, providers, and research organizations to solve some of healthcare's most complex challenges.

At the core of our innovation is CaraAI, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite-which unifies real-world data, advanced analytics, and scalable evidence generation-these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.

ConcertAI brings together a portfolio of purpose-built solutions, including TeraRecon, an industry leader in advanced imaging and AI-driven visualization, and CancerLinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.

Joining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You'll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.

Role Summary

The Cloud Operations Engineer is responsible for deploying, managing, and supporting cloud-based imaging solutions within AWS environments. This role includes installation and configuration across Windows and Linux systems, monitoring cloud performance and uptime, maintaining and patching infrastructure, and optimizing cost and resource utilization.

The engineer will support customer implementations (remote and onsite), perform data migrations, validate system performance, and collaborate with third-party systems such as EMR, PACS, and VNA. This role also involves ongoing support, tenant maintenance, documentation, and technical training for customer IT teams.

Success in this role requires strong cloud operations expertise, hands-on experience with AWS and virtualization technologies, and the ability to operate effectively in a customer-facing, healthcare IT environment.

Responsibilities

• Deploy and configure product software on both Windows and Linux in AWS.
• Setup client virtualization technologies like Parallels and AppStream on AWS Cloud.
• Proactively Monitor the Cloud and respond to Cloud downtime notifications.
• Maintenance and patching of existing AWS infrastructure.
• Generate usage reports on Cloud.
• Perform cost optimization analysis on Cloud deployments.
• Installation and configuration of Terarecon products on customer network remotely or onsite.
• Perform Data migration as required in line with the requirements of the customer.
• Testing and verification of deployed applications on-prem as well as Cloud.
• Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
• Maintenance and upgrade of customer's tenant on Terarecon's Cloud.
• Work with third party vendors (EMR, PACS, VNA) for integrations.
• Conduct Technical training for customer's IT staff.
• Occasional travel for installation and service visits to assigned territories and possibly abroad.
• Assist with post-installation support as and when required.
• Complete documentation of installation activities in the CRM.
• Managing customer service department projects/duties as required by management.
• Conduct internal knowledge transfer.
• Provide technical expertise on Terarecon's Cloud offering regarding Authentication, Storage, System specs, etc

Requirements

• Bachelor's Degree or IT Certification in a technical field or equivalent
• At minimum 4-7 years of experience in cloud operations, systems engineering, or related technical roles
• AWS Cloud Practitioner Certification required and AWS Solutions Architect preferred.
• Good analytical and written communications skills
• Enterprise server, workstation, networking, storage installation, and trouble-shooting skills
• Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR,
• Servers, Firewall configuration, Network performance testing, Enterprise computing
• Excellent knowledge of Microsoft OS products (i.e. Server 2019 and 2022 and Windows 10, 11)
• Knowledge about SQL servers, IIS, and VMWare.
• Knowledge about Cloud services offered by AWS, Google Cloud and Microsoft Azure.

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI atwww.concertai.com, or follow us onLinkedIn.Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon atwww.terarecon.com , or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.