New

Calls Auditor / QA Trainer

22nd Century Technologies, Inc.
Pay Rate: $50K Annually
United States, Florida, Pompano Beach
Apr 14, 2026
Title: Calls Auditor / QA Trainer Location: Pompano Beach FL 33069 Duration: Permanent Pay Rate: $50K Annually Job Description: You'll act as a CX Operator - someone who understands how everything works and helps make it better. Analyze customer calls, emails, and chats to identify patterns, issues, and opportunities. Evaluate team performance and help coach new hires to improve quality and consistency. Assist with onboarding and training of customer care team members. Define and uphold quality standards across phone and email interactions. QA customer communications to ensure accuracy, tone, and policy alignment. Test website updates and new features to ensure everything works as intended. Document processes, policies, and best practices. Surface insights and recommendations to leadership that improve customer satisfaction and retention. Recent graduate is okay (0-2 years) with a degree in Business, Marketing, Communications, or related field. Strong attention to detail - you notice what others miss. Analytical mindset - you look for patterns, not just answers. Clear communicator (written and verbal). Organized and proactive - you take ownership and follow through. Comfortable giving feedback and helping others improve. Interest in eCommerce, operations, or customer experience. Experience with QA, call reviews, or performance evaluation. Proficient with Excel / Google Sheets and basic reporting. Hands-on experience inside a high-volume eCommerce operation. Direct exposure to customer behavior, marketing, and operational systems. Real responsibility improving customer experience at scale. Mentorship from experienced operators and marketers. A clear path into operations, analytics, product, or marketing roles. Hours & Location Standard business hours with occasional flexibility. The quality control layer for how we interact with customers. An early-warning system for problems in our processes or website. A coach and mentor helping raise the level of the team. A future operator who understands how the business actually works. If you want a role where you learn fast, see how decisions impact real customers, and build.