Customer Service Pricing & Availability Representative

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

The Pricing and Availability Representative (PAR) is responsible for providing excellent customer service to all internal customers by communicating effectively with team members within the Service and Spare Parts Departments. The PAR is responsible for answering incoming tickets from internal team members of the Service and Spare Parts Department. Provided the requirements are met there is an opportunity to work remotely from a home office, up to two days per week.

Principle Duties & Responsibilities

• Maintain a high level of professionalism and work to establish a positive rapport with internal clients

• Process a high volume of incoming tickets

• Maintain pricing on TRUMPF Spare Parts

• Determine product centers and work-flow for all non-set up spare parts

• Follow up internally on all outstanding pricing and part set-up requests

• Review current pricing/UOM on parts as requested and update as needed

• Maintain and set up Material Master

• Work with Central Purchasing and Production for part information needed to maintain lead times and pricing

• Respond to escalated situations timely and work with a sense of urgency to obtain results quickly

• Provide accurate, valid and complete information to our customer service team by utilizing the proper tools / methods

• Enter requests in an accurate, prompt and professional manner

• Utilize tools to process internal customer requests in a timely manner to achieve satisfaction

• Use internal documents to request additional information when needed to complete requests

• Follow communication procedures, guidelines and policies

• Ability to maintain an organized work environment and switch between multiple screens without making errors

• Ability to do research into various part lookup and previous outcomes to find alternate solutions when needed

• Work with other internal TRUMPF departments as needed

• Handle miscellaneous administrative duties as they become necessary

• The Call Center is open from 7:00 a.m. to 7:00 p.m. The hours for this role are 8am-4:30pm.

Experience

Previous customer service experience is preferred. The candidate must have experience with handling a large volume of incoming emails and must be able to communicate patiently and diplomatically. Good organizational skills and the ability to successfully multi-task is required. Knowledge of Microsoft Office, SAP or other CRM systems is preferred.

Education

Minimum High School graduate or equivalent. College degree or equivalent education preferred.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.This contact information is for accommodation requests only and can not be used to inquire about the status of application.