New

Desktop Support

TEKsystems
$20.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Lake Bluff
Apr 15, 2026
Desktop Support Technician Position Summary The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering highquality customer service and technical expertise. Key Responsibilities Respond promptly to service requests and incidents via phone, email, or in person Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment Install, configure, and upgrade hardware and software according to enterprise IT standards Assist users with application issues, operating systems, and network connectivity Document all support activities, resolutions, and updates in the ticketing system Collaborate with other IT teams on escalated issues and project-related work Provide guidance and training to users on IT policies, procedures, and best practices Maintain accurate inventory of IT assets and ensure compliance with security protocols Required Qualifications High school diploma or equivalent; associate or bachelor's degree in Information Technology or a related field preferred 1-3 years of experience in technical support or IT helpdesk roles Proficiency with Windows and macOS operating systems Experience supporting Microsoft Office Suite and common IT hardware Strong problem-solving skills with the ability to work independently Excellent interpersonal, verbal, and written communication skills Strong customer service orientation with attention to detail Relevant certifications such as CompTIA A+ or Microsoft certifications are a plus Additional Required Experience 3-5 years of Desktop Support experience in a corporate environment Broad knowledge of: Windows OS Active Directory Microsoft Office 365 OneDrive Experience using remote support tools such as Bomgar and Remote Desktop Protocol (RDP) Experience supporting virtual meeting platforms, preferably Microsoft Teams Hands-on experience with ServiceNow or similar ticketing systems Ability to adapt quickly in a fast-paced environment with changing priorities Strong analytical and troubleshooting capabilities Technical Skills Desktop Support Windows 10 / Windows OS Hardware Support Active Directory Microsoft Office 365 Imaging and Deployment SCCM macOS support VDI environments iPhone / iOS support Printer support ServiceNow Ticketing systems Inventory management Customer Service Troubleshooting Experience Level Intermediate Physical & Work Environment Requirements Ability to lift and move IT equipment up to 25 lbs Ability to walk between office locations and work under desks or in tight spaces as needed Standard business hours Job Type & LocationThis is a Contract position based out of Lake Bluff, IL. Pay and BenefitsThe pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Lake Bluff,IL. Application DeadlineThis position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.