Guest Services Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the 'ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Qualifications

• Prior experience in a guest-facing or hospitality role preferred

• Familiarity with guest service tracking systems or communication tools

• Valid Florida Driver License preferred.

• Ability to regularly push, pull, lift up to 50 lbs

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Provide leadership and assistance to Guest Services team members.

• Operates the dispatch desk, keeping all records neat and organized.

• Expedites and monitors lobby activities to ensure efficient arrival, rooming, and departure of Hotel guests.

• Coordinates and oversees timely and professional luggage assistance and storage.

• Other duties as assigned.