Service Pricing Coordinator

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:
* The Power of our Purpose: "Building our Communities for a Better Tomorrow"
* Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
* Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

This position is responsible for creating, revising, and maintaining standard jobs, including serial number specific standard jobs complete with Repair Bill of Materials (RBOMs) and repair definitions. This role will also serve as a centralized resource for the Service Department and Product Support Sales Representatives (PSSR's) for quoting and estimating repair work. Working closely with the Customer Service Representative, Team Supervisors, Field Dispatchers and PSSR's, this role will ensure that timely, accurate quotes are provided to customers as outlined within customer care standards.

Researches and accurately creates standard jobs (including prototypes), RBOM's and repair definitions for preventative maintenance, components, and machine rebuilds with appropriate serial number and arrangement number splits. Utilizes Cat Time Requirement Guide (TRG), Cat Equipment Repair Labor Guidelines (ERLG), history searches, review of other dealer/Cat standards

• Creates accurate quotations and estimates of work when standard jobs do not exist as requested by the Customer Service Representatives, Team Supervisors, Field Dispatchers and PSSR's. Quotes are expected to be returned to requester within 8 business hours, depending on the scope of work in the request.
• Researches and resolves issues with existing standard job labor allowances and/or RBOM's.
• Assists with standard job training as needed.
• Assists in development of standard jobs best practices and procedures to assist in the ease of building and implementing standard jobs.
• Promotes and markets standard jobs and RBOMs advantages within the company.
• Keeps current on update and changes to the standard job software and programs.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to learn and use new software.
• Professional verbal and written communication skills.
• Knowledge of Microsoft computer products and other comparable systems.
• Knowledge of Caterpillar equipment.
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Five years experience as a heavy equipment service technician with increasing levels of responsibility and knowledge.
• Knowledge and understanding of service software and applications preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.