New

Guest Information Rep

Cone Health
United States, North Carolina, Burlington
Apr 27, 2026
The Guest Information Representative assists with serving guests who are visiting patients as well as directs and informs guests of the visitation rules and regulations using computer systems. Working under close supervision, this job helps provide a positive guest and patient experience, assists departments with special projects, works with volunteers to communicate visitation information as well as assists with guests with physical and emotional needs during their visit. The schedule for this position is alternating weekend every other week (alternating schedules of (Sat. 10am-8pm & Sun. 3:30pm-8pm and Sat. 7am-4pm & Sun. 2pm 8pm). Essential Job Function Assists department coordinator and director with special projects, ensuring timely completion. Assists guests with physical needs by ensuring appropriate transportation is available when needed. Communicates with guests regarding the hospital visitation policy and provides information to guests regarding number of visitors permitted to the inpatient areas and guest visitation times. Communicates with volunteer leadership regarding security concerns and needsEstablishes rapport with guests as well as presents a personal, friendly, and empathetic manner to guests. Maintains good interdepartmental working relationships, working in a cooperative, positive, and professional manner with others. Recognizes patients and guests who might need language interpreters, sign language interpreters, or assistance from Spiritual care and responds appropriately. Performs other duties as assigned. Education Required: High School Diploma or equivalent Experience Required: 1 year customer service Licensure/Certification/Listing