medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
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Description
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This position provides software and hardware support for servers maintained by Information Technology. This position assists Information Technology clients and participates in teams to further the development of the information "commons" at the School of Medicine.
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Examples of Duties
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Systems Administration: 80%
- Install, update, maintain, test and troubleshoot operating system software primarily Microsoft Windows
- Install, update, maintain, test and troubleshoot server applications running under the above mentioned operating systems
- Configure and modify operating systems and server applications to meet School of Medicine requirements
- Maintain and troubleshoot end-user accounts and account related issues
- Monitor system integrity by regularly reviewing logs and operating system and application performance data
- Assist in maintaining backup and recovery systems
- Assist in maintaining server and workstation hardware
- Maintain systems documentation using provided templates
- Document end-user and system issues using provided ticket tracking system
- Troubleshoot and interact with vendors on support calls as needed
- Assist in handling data security related incidents
- Perform other related duties as assigned
Desktop Support: 10%
- Install, configure, and update operating system, application, and communication software on computer workstations
- Install microcomputer hardware, peripherals, and software. Test hardware, software, and peripherals for compatibility.
- Assists in training junior support staff. Provides input for annual evaluations, and coordinates and distributes work assignments for same.
Consulting and Training: 10%
- Train School users in network usage, software operations, and safe and appropriate use of University computing resources
- Assist department computer support personnel as needed
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Qualifications
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CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- High School Graduate or equivalent.
- Any combination totaling three yearsfrom the following categories:
- Progressively more responsible work experience in IT-related profession
- College course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 60 semester hours or Associate's Degree equals one year
- 90-120 semester hours or Bachelor's Degree equals two years
- Work Experience that includes all of the following:
- Two years Microsoft Windows Server administration
- Two years supporting Microsoft Windows desktop systems
Knowledge, Skills and Abilities (KSAs)
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Excellent verbal and written communication skills.
- Ability to oversee and coordinate activities of user groups.
- Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.
- Ability to identify and resolve technical problems.
- Ability to effectively communicate and professionally interact with all staff levels.
Condition of Employment
Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
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Supplemental Information
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If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.
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