Systems Ops Trainer Coord (ED-200) (2735)

Job purpose

System Operations Trainer Coordinator will be responsible for training new Engine Division Personnel on the JDE system, along with policy and procedures. This includes Service Admins, Store Managers, Parts Managers, Regional Field Service Managers, Parts Employees. The System Operations Training Coordinator will travel to ED Branches to conduct refresher JDE system, policy, and procedures training. Also travel to branches to sit with employees and review the daily system practices.

Duties and responsibilities

• Assist ED Operations helpdesk to help branch personnel with questions and issues about the JDE system, policies and procedures for Service, Parts Inventory, Time Entry, Units, Reman Exchanges, and Administrative Duties.
• Assist with creating written training material for using JDE, updating existing materials as needed, recording training videos and conducting training webinars.
• Responsible for updating existing ERP system training material
• Travel to other Waukesha-Pearce branches to present training materials with existing employees and new hires
• Assist personnel with information that is requested concerning trouble shooting ERP system issues
• Handle or assist with special projects as assigned
• Promote good welfare among the company and its division
• Provide reporting to branches for interactive communication which includes Open Customer AR, Open Claims AR, etc.
• Backup for all warranty/claims functions including submittal, reporting, AR clearing, etc.
• Assist with working with Accounting and Inventory Control departments on system related issues.
• Assist the EDI Group with branch submittal issues, customer portal set-up, portal status reporting and attend required meetings pertaining to portal customers.
• Perform other duties as assigned

Qualifications

• Entry Level experience with ERP systems; preferably JD Edwards
• Must have a minimum of 2 years' experience working in a service operations environment
• High School Diploma or GED

Knowledge, Skills, and Abilities

• Must meet goals and objectives set forth by the company
• Must conform to policies and procedures set forth by the company
• Some experience with JD Edwards
• Must be proficient with Windows programs (MS Word, Excel, Power Point and Outlook).
• Must have the ability to work flexible hours and days
• Must be dependable and work independent
• Must maintain good client relations
• Must maintain a professional appearance
• Must promote and maintain clean, neat, and safe work environment
• Must have the ability to travel
• Must have the ability to instruct and motivate others
• Must have the ability to effectively evaluate others and make continual measurable improvements
• Must protect the company assets and interest

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucion EEO/AA (igualdad de oportunidad/accion afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacion sexual, informacion genetica, identidad de genero, o expresion de genero en los programas o actividades los cuales opera.