New

Customer Service Representative

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Orange
Apr 18, 2026
Description The primary role of the Customer Service Representative (CSR) is to provide knowledgeable answers to questions about product installation, troubleshooting, and warranty replacements. The CSR is also responsible for day-to-day order entry and order management activities. These activities include following order-entry policies and procedures, optimizing order fulfillment, and responding to customer requests via email. Key performance metrics may include responding to approximately 67 emails per day (based on business need). This role requires a strong passion for providing excellent customer support. Primary Duties and Responsibilities: Customer Interactions Demonstrates active listening by carefully reviewing customer inquiries and case details. Applies professionalism, courtesy, and sound judgment in written communications to promote customer satisfaction and loyalty. Builds rapport and trust through empathetic, solutions focused interactions that support long term customer relationships. Maintains a consistently professional tone and brand aligned presence in all customer communications. Customer Solutions Provides effective, empathetic support to resolve customer inquiries and concerns through email and other digital channels. Accurately identifies and evaluates customer needs based on case details, history, and interactions. Troubleshoots issues and communicates solutions clearly and professionally in written responses. Demonstrates a strong sense of urgency while maintaining accuracy and attention to detail. Individual Contribution to Teamwork Demonstrates the ability to collaborate effectively with diverse personalities in a remote, fast paced environment. Successfully engages and communicates within a virtual, team based setting using digital tools. Adheres to attendance, schedule, and availability guidelines to support team performance and service levels. Shows strong personal accountability and self motivation to work productively in an independent remote role. Remains flexible and willing to support department initiatives, process improvements, and cross functional efforts as needed. Takes ownership of customer and internal issues by ensuring resolution and providing timely follow up. Maintains professionalism and reliability while contributing positively to team goals, morale, and performance. Skills* Customer service, Call center, Troubleshooting, Customer support, Technical support Top Skills Details Customer service,Call center,Troubleshooting Additional Skills & Qualifications Skills that would help with the role: SAP Salesforce plumbing HVAC Warranty Education and Experience Profile: High school diploma or equivalent. 2+ years of customer service experience. Call center experience preferred. Required Skills: Proficiency with basic computer applications (Microsoft Outlook, Microsoft 365). Strong written communication skills. High attention to detail and accuracy. Ability to navigate online tools and resources. Comfortable multitasking across systems while assisting customers. Proficient typing and 10 key skills. Ability to use required desktop hardware (keyboard, mouse, headset) in a remote environment. Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Orange, CA. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Orange,CA. Application DeadlineThis position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.