New

Customer Service Technical Support

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan

Apr 18, 2026
Are you passionate about helping people and solving problems? Join our team as a Technical Support Specialist, where you'll be the first point of contact for customers and play a key role in delivering an exceptional support experience. This is a great opportunity for someone with a customerservice mindset who enjoys technology and troubleshooting. What You'll Do * Serve as the first line of technical support for customers via phone and email, resolving issues efficiently and confidently on the first call whenever possible * Deliver professional, highquality customer service to every interaction, regardless of product or issue complexity * Troubleshoot, diagnose, and resolve issues related to software functionality, connectivity, and product failures * Clearly communicate technical issues and solutions in a way customers can easily understand * Accurately document all customer interactions, troubleshooting steps, and resolutions in the CRM system * Collaborate with teammates by sharing knowledge, brainstorming complex issues, and contributing solutions across teams and locations * Assist with product testing, version updates, and new software rollouts to ensure a smooth customer experience What We're Looking For Required Skills & Experience * At least 1 year of customer service experience (call center experience strongly preferred) * Experience working in a help desk environment or handson experience building or working with computers * Strong verbal and written communication skills; ability to communicate clearly and professionally in English * Comfortable navigating a Windows environment * Familiar with basic installation and troubleshooting of Windowsbased applications * High school diploma required Soft Skills That Set You Apart * Ability to confidently guide callers through troubleshooting steps, even if they are not technically savvy * Strong listening skills and patience when working with customers * Talent for explaining technical processes in simple, easytounderstand terms * Teamoriented mindset with a willingness to learn and share knowledge Job Type & LocationThis is a Contract to Hire position based out of ROSEMONT, IL. Pay and BenefitsThe pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in ROSEMONT,IL. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.