New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Apr 18, 2026
Are you a customer service professional who thrives on solving problems, building relationships, and delivering whiteglove support? We're looking for a Customer Support Specialist to support a toptier client account where service quality, professionalism, and attention to detail truly matter. In this role, you'll be an integral part of the account team-supporting fleet operations, assisting drivers, and collaborating with internal and external stakeholders. What You'll Do * Serve as a key support partner to Account Managers who oversee fleet operations * Handle both inbound phone calls and highvolume customer emails, providing endtoend support * Assist with vehicle ordering, billing changes, reporting, insurance card distribution, and driver data updates * Support drivers through realworld scenarios (e.g., vehicle impoundment), educating them on proper next steps and future best practices * Make occasional outbound calls to follow up on customer inquiries and resolve open issues * Accurately document all customer interactions and updates in internal systems and CRM tools * Multitask efficiently while entering customer data in real time * Use internal issuetracking systems (CARE) to manage, track, and resolve customer inquiries * Create vehicle selectors, generate reports, and process account changes using multiple internal platforms * Contact drivers via email to collect missing or incomplete information * Utilize Excel tools (including VLOOKUPs, formatting, and basic pivot tables) to organize and analyze data What We're Looking For Required Qualifications * 2+ years of officebased customer service experience * Strong written communication skills with a heavy emphasis on professional email correspondence * Comfortable interacting with customers facetoface via Microsoft Teams video meetings * Excellent command of the English language with strong grammar and sentence structure * Highly computersavvy; able to work across multiple systems, databases, and monitors * Proficiency in Microsoft Office, including Outlook, Word, and Excel (data entry, copy/paste, formatting) * Experience with Salesforce CRM * Excel skills including formatting and basic pivot tables * Typing speed of 40 WPM or higher * High School Diploma required Skills That Lead to Success * Strong customer resolution and problemsolving abilities * Resourceful, creative thinker who can "connect the dots" * Professional presence and polished communication style * Ability to manage multiple tasks without sacrificing accuracy or service quality Job Type & LocationThis is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.